Contact Center Engineer ( AIML )
Job Location:
Job Location:
Sunrise, FL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Hi
Greetings from Conch Technologies
Position: Contact Center Engineer ( AI/ML )
Location: Phoenix AZ Charlotte NC and Sunrise FL (On-site 5 days a week )
Duration: 12 Months Contract
Required Skills Must-Have Experience Preferred Experience Key Responsibilities Ideal Candidate
We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.
- Strong development experience in Python and/or Java
- Experience with API development and Microservices Architecture
- Hands-on experience with AI/ML and Natural Language Processing (NLP)
- Experience working with GitHub GitHub Actions and CI/CD pipelines
- Experience with Five9 Contact Center Platform
- Experience with contact center call routing and orchestration
- Hands-on experience with:
- Google Cloud Platform (GCP)
- Google Contact Center AI (CCAI)
- Google Intelligent Virtual Agent (IVA)
- Voice Analytics and Conversational AI solutions
- Contact center technologies such as:
- Avaya
- Cisco Contact Center
- LivePerson
- Experience designing and supporting IVR and call-routing solutions
- Experience integrating AI-driven voice and chat platforms into enterprise environments
- Design develop and support AI-powered contact center applications
- Build scalable APIs and microservices using Python or Java
- Implement NLP AI/ML and conversational AI capabilities
- Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
- Enhance call routing voice analytics and customer engagement experiences
- Support DevOps processes utilizing GitHub GitHub Actions and CI/CD pipelines
A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies particularly Five9 Google CCAI/IVA NLP AI/ML APIs and Microservices.
