Desk Side Engineer
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Job Location:
Ascension Parish, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Geismar Louisiana 70734
Duration: 12 months (can extend)
100% On-Site
Role: Desk Side Engineer
Must Have Technical/Functional Skills
1. Strong hands-on experience with Windows 11 administration and troubleshooting
2. Laptop/desktop deployment imaging configuration using SCCM Intune or equivalent tools
3. Proficiency troubleshooting MS Office O365 apps Teams VPN Wi-Fi and end-user applications
4. Experience supporting hardware issues (Dell/ Surface Pro systems docks monitors peripherals)
5. VIP/Executive support with white-glove service mindset
6. Experience with device refresh cycles data backup and data migration (OneDrive/SharePoint)
7. Ability to perform basic network troubleshooting (DNS DHCP switches/patching)
8. Hands-on support for data center activities (rack & stack cabling asset movement)
9. Experience updating & closing ITSM tickets with strong documentation discipline
10. Excellent communication and customer-handling skills
Roles & Responsibilities
1. Experience with SCCM task sequences Intune Software deployment and patching
2. Knowledge of application packaging and enterprise imaging standards
3. IT Service Management (INC Change PRB Knowledge Management)
4. Windows / Hyper V clusters troubleshooting
5. Transition experience Drafting Runbook & SOPs
Duration: 12 months (can extend)
100% On-Site
Role: Desk Side Engineer
Must Have Technical/Functional Skills
1. Strong hands-on experience with Windows 11 administration and troubleshooting
2. Laptop/desktop deployment imaging configuration using SCCM Intune or equivalent tools
3. Proficiency troubleshooting MS Office O365 apps Teams VPN Wi-Fi and end-user applications
4. Experience supporting hardware issues (Dell/ Surface Pro systems docks monitors peripherals)
5. VIP/Executive support with white-glove service mindset
6. Experience with device refresh cycles data backup and data migration (OneDrive/SharePoint)
7. Ability to perform basic network troubleshooting (DNS DHCP switches/patching)
8. Hands-on support for data center activities (rack & stack cabling asset movement)
9. Experience updating & closing ITSM tickets with strong documentation discipline
10. Excellent communication and customer-handling skills
Roles & Responsibilities
1. Experience with SCCM task sequences Intune Software deployment and patching
2. Knowledge of application packaging and enterprise imaging standards
3. IT Service Management (INC Change PRB Knowledge Management)
4. Windows / Hyper V clusters troubleshooting
5. Transition experience Drafting Runbook & SOPs
