Sales Operations Executive – Modern Trade
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Sales Operations Executive Modern Trade
Department: Sales Customer Response Team
Reports To: Modern Trade Manager / Key Accounts Lead
Number of Positions: Two
Job Purpose
The Sales Operations Executive is responsible for the accurate execution coordination and follow-through of key account orders to ensure timely delivery stock availability and sales continuity across modern trade channels. The role acts as the operational link between sales logistics field teams and customers to support order fulfillment promotions pricing alignment and customer satisfaction.
Key Responsibilities
1. Order Management & Processing
Process all key account orders in SAP accurately and within agreed timelines.
Print review and validate daily order schedules to ensure completeness and accuracy.
Monitor and close all open orders in SAP ensuring no backlog.
Countercheck system pricing against approved price lists before order release.
2. Customer & Account Coordination
Respond promptly and professionally to customer emails and queries.
Follow up with key accounts to ensure orders are received processed and fulfilled in full (100% stock availability).
Engage customers (e.g. Carrefour and other modern trade accounts) for LPO extensions and order confirmations where required.
3. Logistics & Supply Follow-Up
Coordinate with dispatch and transport teams to ensure timely loading and delivery of orders.
Track deliveries to ensure no short supplies or delays and escalate deviations proactively.
Liaise with warehouse and distribution teams to resolve fulfillment gaps.
4. Promotion & Sales Support
Coordinate with field sales teams during promotions to ensure:
Timely order placement and execution
Adequate stock allocation across branches
Support for paid activations (e.g. podiums)
Monitor promotion performance and flag stock or execution risks early.
5. Pricing & Issue Resolution
Work closely with field teams to resolve pricing discrepancies in the market.
Ensure alignment between system pricing promotions and customer agreements to prevent revenue loss.
6. Reporting & Controls
Maintain accurate order tracking logs and daily status updates.
Highlight risks related to stock shortages delays or pricing inconsistencies.
Support reconciliation between orders dispatch and customer receipt.
Requirements
Qualifications & Experience
Bachelors degree in business Supply Chain or related field
24 years experience in sales operations modern trade or order management
Experience working with SAP or similar ERP systems
Exposure to FMCG or manufacturing environment is preferred
Required Education:
Qualifications & Experience Bachelors degree in business Supply Chain or related field 24 years experience in sales operations modern trade or order management Experience working with SAP or similar ERP systems Exposure to FMCG or manufacturing environment is preferred
