Position Title: Digital Learning Assistant

Pay Grade: 12 Period of Employment: 12 months

Description Approved/ Revised: 06/2024 FLSA Status: Non-Exempt

Supervised by and/or Reports to: 1:1 Specialist and Building Principal

General Responsibilities: Provides basic technical managerial and clerical support for the 1:1 specialist; manages the Device Help Desk and provides help to the students in support of the digital learning project.

Essential Duties:
(This list is intended solely as an illustration of the various types of work performed. The omission of specific duties does not exclude their addition if they are similar to or a logical extension of the position.)

• Provides basic service to student 1:1 devices.
• Troubleshoots system problems pertaining to student 1:1 devices.
• Coordinates with support vendors for repair and replacement services of faulty 1:1 devices and 1:1 devices in need of repair.
• Responds to staff service requests and provides customer support in-person and/or remotely via telephone email or other communication methods.
• Interacts and communicates with Information Technology staff (1:1 Initiative Specialist and Instructional Technology Training Specialist (ITTS) as well as the Network Administrator.
• Tracks all inventory repairs and fee activities in the Device Assistance Desk (DAD) Help Desk database.
• Collects money for lost charger fees and make daily deposits.
• Manages a current inventory of all 1:1 technology equipment.
• Manages losses and files insurance claims.
• Works closely with the school bookkeeper the School Resource Officers and the police when there are losses.
• Creates and documents procedures for the Help Desk.
• Assists in the collection storage and distribution of student 1:1 devices.
• Communicates with parents staff or administrative personnel about student issues involving 1:1 devices when appropriate.
• Performs other duties as assigned.

Requisite Knowledge Skills and Abilities:

• Working knowledge of all installed instructional and administrative software.
• Strong written and verbal communication skills; excellent customer service skills.
• Able to multi-task work independently and manage own time effectively.
• Able to handle confidential information and adhere to password protocol.
• Good interpersonal skills for working effectively with teachers administration students and parents.
• Knowledge and experience working with Windows platforms and experience in using a database.
• Knowledge of networking.
• Serves as a role model.

Requisite Education and Experience:

• Must possess a minimum of a high school diploma or equivalent (GED) Associates degree preferred.
• Proficient with Windows and Microsoft Office products.
• Experience with Google applications preferred.
• Computer troubleshooting experience preferred.
• Excellent communication skills.
• Clerical and administrative experience; business experience desirable.

Physical Requirements:

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see read talk hear handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment such as but not limited to: a personal computer calculator copier and fax machine. Some climbing stooping kneeling crouching reaching standing walking pushing pulling lifting grasping or repetitive motions required.

Manassas City Public Schools (MCPS) does not discriminate in employment nor in the provision of educational programs services and activities on the basis of race color religion national origin sex gender identity sexual orientation pregnancy childbirth or related medical conditions age marital status veteran status disability genetic information or any other basis prohibited by law.

This job description is intended to accurately reflect the position activities and requirements. It is neither intended to be nor should it be construed as an all-inclusive list of the responsibilities skills or working conditions associated with the position. The administration reserves the right to modify assign or remove duties as necessary.

Required Experience:

Junior IC