Solution Consulting & Implementation Manager

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Opportunity

Roche Diagnostics Africa is looking for a Solution Consulting & Implementation Manager to join us in ether one of these locations: South Africa Algeria Kenya Morocco or Côte dIvoire.

As a Solution Consulting & Implementation Manager you are responsible for delivering comprehensive diagnostic solutions to clinical laboratories by combining technical consulting workflow optimization and solution implementation.

This role acts as a key interface between customers and internal teams ensuring that diagnostic solutions are designed deployed and optimized effectively. The position focuses on understanding laboratory needs recommending appropriate technical solutions and managing the successful implementation of those solutions.

The role requires strong expertise in laboratory diagnostics solution architecture and project execution ensuring high customer satisfaction and operational excellence.

Key Challenges

1. Solution Consulting

• Provide technical consulting to clinical laboratories regarding diagnostic systems and Process consulting workflow optimization.

• Assess laboratory processes and identify opportunities for improved efficiency automation and performance.

• Develop tailored diagnostic solution proposals integrating instruments software and laboratory workflow improvements.

• Serve as a subject matter expert for diagnostic technologies and laboratory operations.

• Support commercial teams during solution design and technical discussions with customers.

2. Solution Implementation

• Lead the implementation and deployment of diagnostic solutions in laboratory environments.

• Coordinate installation configuration and validation of systems in collaboration with field service engineers application specialists and IT teams.

• Ensure that implemented solutions meet customer requirements and operational expectations.

• Support laboratories during system go-live and early operational phases.

3. Project Coordination

• Plan and coordinate implementation activities across multiple stakeholders.

• Define timelines deliverables and implementation milestones.

• Monitor project progress and ensure timely completion of implementation activities.

• Manage potential issues or risks during solution deployment.

4. Key Stakeholders

• Clinical laboratory managers and hospital stakeholders

• Sales and commercial teams

• Field service engineers

• Application specialists

• IT and middleware integration teams

• Regional or global support teams

Who You Are as an Ideal Candidate
Required Qualifications

• Bachelors or Masters degree in Biomedical Engineering Medical Technology Life Sciences or related field.

• Experience in the IVD medical diagnostics or clinical laboratory environment.

• Strong knowledge of laboratory workflows and diagnostic systems.

• Experience with solution implementation or technical consulting in healthcare environments.

• Excellent communication and stakeholder management skills.

• Certified process consulting

Preferred Qualifications

• Experience with laboratory automation and system integration.

• Knowledge of middleware and LIS integration.

• Experience working in hospital or laboratory transformation projects.

• Project management certification (PMP PRINCE2 Agile) is a plus.

Key Competencies

• Process & Technical consulting

• Solution implementation

• Laboratory workflow optimization

• Stakeholder management

• Analytical thinking

• Customer-oriented mindset

Note that relocation benefits are not available for this role.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.