Senior Director, Data & Analytics WF Strategic Operations

ServiceNow is reimagining how the world works through AI-powered experiencesand we need a strategic leader to help drive that transformation. Were seeking a Senior Director Data & Analytics Strategic Operations to be the right hand to our EVP & GM Data & Analytics leading strategy and operations for a fast growing and fast moving organization.

You will be a trusted advisor and execution partner to the EVP & GM Data & Analytics and his leadership team working cross-functionally with product management engineering experience finance and go-to-market to accelerate delivery and organizational effectiveness. You will report directly to the GVP APEX (AI Product Engineering and Experience) Strategic Operations leader ensuring tight integration between all of product and the centralized Strategy Planning and Operations function.

What You Get to Do

• Serve as a key strategic and operational partner to the EVP & GM Data & Analytics and leadership team acting as proxy for the leader as needed and coordinating across cross-functional and executive stakeholders
• Drive end-to-end operational excellencefrom strategy and OKRs through execution and talent developmentpartnering with Product Engineering Experience Finance and FP&A to ensure the Data & Analytics org operates as a high-performance machine

• Partner tightly with Product teams to create shared success understand business priorities and guide investments based on business outcomes
• Lead annual planning headcount management and financial oversight for a large product organization partnering with FP&A to track OPEX and identify efficiency opportunities
• Own the corporate OKR process for the Data & Analytics organizationdesigning facilitating and tracking goal-setting cycles that drive accountability and measurable business outcomes
• Identify high-leverage opportunities across the Data & Analytics portfolioanalyzing where the org can create disproportionate value designing cross-functional strategies and driving flawless execution
• Lead executive-level communications and programs including regular updates from the Data & Analytics team to broader R&D leadership and company-wide stakeholders
• Partner with M&A integration teams to ensure data and analytics-related acquisitions are successfully onboarded into the orgs operating model processes and planning cycles
• Embed AI-native practices into Data & Analytics Strategic Operationsleveraging AI tools to accelerate planning decision-making reporting and cross-functional alignment
• Lead a team of Strategic Ops professionals fostering a high-performance culture to attract develop and retain top talent
• Drive people and talent initiatives including town halls employee surveys awards newsletters offsites and engagement programs

Qualifications :

The Impact Youll Drive

You will transform how a large-scale Data & Analytics organization operatesembedding AI into planning execution and decision-making cycles. Partner with senior leadership to shape data and analytics strategy across ServiceNows platform and products. Build operational excellence that becomes a replicable model for how complex data organizations scale in an AI-native world. Lead a team that doesnt just support the businessthey shape it.

Qualifications

Required:

• AI-Native Mindset & Execution: Deep understanding of how AI transforms data platforms analytics workflows and organizational operations. Youve built AI-powered operations leveraged AI to 10x team productivity or led strategic initiatives where AI was central to the solution
• 12 years of relevant work experience (or 7 years post-MBA or equivalent) preferably in tech strategy/ops management consulting investment banking or private equity
• Demonstrated strategy and operations leadership across large matrixed Product or R&D organizations; thrives in complex environments with ability to establish credibility with product engineering and executive leaders
• Proven ability to serve as thought and execution partner to senior product leadershelping them run and develop high-performing organizations
• Strong financial acumen and data analytics skills; experience building business cases managing OPEX budgets and creating annual financial plans in technology organizations
• Ability to quickly ramp on complex product portfolios understand key business drivers and partner with product leaders to make excellent fast decisions
• Track record of leading and developing talent with inclusive high-performance leadership
• Strong communication skillsverbal and writtencomfortable in executive business and technical discussions
• Demonstrated ability to scope and execute high-impact business and technical projects while simultaneously driving organizational and talent initiatives

Youre Exceptional If You:

• Have led StratOps in a Data &Analytics Platform or similar Product org at scale (500 people) and driven measurable operational improvements
• Are known for making executives betteryou elevate decision-making accelerate execution and build trust quickly at the C-suite level
• Have a track record of implementing AI productivity tools to drive team efficiency and embedding AI-native practices across planning and operations

JV20

For positions in this location we offer a base pay of $228900 - $412000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time