Front Office Manager

THE MISSION

You are the face of Mama from the very first hello to the last see you soon

As our Front Office Manager you lead the welcome set the tone and create unforgettable first impressions You run the show at the heart of the hotelwhere energy service and personality meet.

You ensure every guest feels at home (but better ) while leading your team with passion energy and Mama spirit

Heres what youll be responsible for:

• Guest Experience Rockstar
  Deliver bold warm and unforgettable guest experiences from arrival to departure
  Handle VIPs special requests and guest feedback with care and personality
• Front Office Leader
  Lead coach and inspire the Front Office teamreception concierge and guest relations
  Create a positive energetic and collaborative team environment
• Operations Maestro
  Oversee daily Front Office operationscheck-ins check-outs room allocations and cash control
  Ensure smooth coordination with Housekeeping Reservations and other departments
• Service Standards Guardian
  Maintain Mamas service standards at all timesplayful professional and personal
  Ensure procedures are followed while keeping the human touch alive
• Revenue & Upselling Driver
  Maximize room revenue through upselling room optimization and effective inventory management
• Problem Solver Extraordinaire
  Handle guest concerns quickly and effectively turning challenges into memorable moments
• Collaboration Champion
  Work closely with all departments to ensure seamless guest journeys across the hotel
• Performance Tracker
  Monitor KPIsguest satisfaction reviews upselling and team performanceand take action where needed

Qualifications :

MADE FOR YOU ONLY IF

• You have strong Front Office experience in hospitality ideally in lifestyle or luxury hotels
• You are a natural leader who inspires motivates and develops teams
• You are guest-focused and passionate about creating memorable experiences
• You thrive in fast-paced high-energy environments
• You are organized solution-oriented and hands-on
• You have strong communication skills and a confident presence
• Youre comfortable with PMS systems and operational reporting
• You bring personality energy and a sense of fun to everything you do

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Multi-lingual Even better
• You know your city and love sharing it with guests
• You bring Mama energybold playful and authentic

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time