Client Operations Specialist

Job Summary:

As a Client ops Analyst within JPMorgan Chase you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company customers and communities. You will be part of a culture that promotes innovative thinking challenges the status quo and aims for best-in-class performance.

Job Responsibilities:

• Adhere to controls and compliance requirements. Report and analyze handle queries and manage projects.
• Establish and maintain excellent relationships with the Business partners as well as the people in the Client support groups.
• Perform daily reconciliation for client on T1 to match the Fees & coms & correct the differences & fix the root cause on Zero Fees & Coms.
• Understand rebates process for client who are eligible for rebates basis multiple rebates program at exchanges and pass it back to client.
• Get familiar quickly with tools related to client charging on fees and coms (GMI/Internal fees & Coms repository systems/Docs/Exchange websites.
• Perform Monthly reporting to Finance on Rebates scorecard and Month end closure & also provide Internal Management and stakeholders on Zero Fee and coms breaks closure status along with Root cause Fix.
• Execute BAU tasks assigned. Lead process improvement and automation.
• Manage assigned tasks independently with little or no supervision.
• Have a control mindset and be alert to issues and risks that impact the process or the organization.
• Coordinate by working closely with clients CAMs CS teams clearing teams to analyze/Fix the issues for better client experience

Required Qualifications Skills and Capabilities:

• Graduate with minimum 2 years of experience in back office operations
• Good knowledge on trade life cycle & the types of charges (Fees & Coms) basis service type in F&O Listed derivative space
• Strong analytical & numerical skills for to understand Fees & commissions in the F&O space
• Strong in Computer & Computing skills on applications like ( MS Excel Word PPT Outlook etc.)
• A fair understanding of the financial services industry products and processes especially on Listed Derivative market.
• Good communication skills ability to articulate processes issues to a wide range of stakeholders without ambiguity
• Strong time management and prioritization skills