WarehouseCustomer Experience Associate

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team

Looking for a global ecommerce leader where you can shape how the world buys sells and gives If you said yes eBay wants to talk to you. Where you can just be yourself do your best work and have a significant impact for people across the globe.

Our team is responsible for the authentication experience at eBay. We know that luxury buyers want the real deal and eBays Authenticity Guarantee provides peace of mind when shopping online.

We live a one-team culture and collaborate to bring the best experiences to our customers. Were a fast-paced and agile workplace backed by a fun and supportive environment that is focused on helping our people learn and grow their careers faster than anywhere else.

About the role:

In this role you will be responsible for facilitating the flow of products through the inbound/outbound processing pipeline and working closely with other operational departments throughout the day. The operations team manages our worldwide distribution and is responsible for fulfilling orders and ensuring on-time delivery to buyers.

The ideal candidate will be a driven organized innovative thinker who is comfortable working across a variety of departments. The warehouse and customer experience team is essential to forging and maintaining lasting relationships with our millions of customers serving as the primary contact between buyers and sellers.

Role type: Warehouse/Customer Experience Associate- Contract

Location: Newington Sydney

Day-to-day responsibilities:

• Receiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packaging
• Preparing and packaging orders across various authentication categories for shipment to customers globally
• Handling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant stakeholders
• Identifying and resolving other operational and technical issues that arise as well as owning reporting of those issues
• Identify overall process improvements & enable efficiencies
• Research and track shipping issues (e.g. No tracking number/shipping query etc.)
• Occasional communication with customers on behalf of the eBay stakeholder to achieve a satisfactory outcome
• Take ownership of individual customer queries from start to finish liaising with internal stakeholders to ensure positive outcomes for our customers
• Maintain a clean work area to help protect merchandise from damage
• Flexible and ready to provide support to other areas across the business as they emerge
• Adhere to all standard operating procedures and safety guidelines

The person were looking for:

• Strong written and verbal communication skills as well as strong analytical and problem-solving skills
• Prior experience processing and handling outbound parcel shipments
• Excellent organizational and time management skills
• Ability to work well in a fast-paced environment with frequently changing dynamics
• We further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.
• A quick learner self-starter able to work independently and willing to handle the pressures of an increasing level of responsibility
• Maintaining a high level of customer focus in many different and complicated situations
• Comfortable with google sheets/MS Office
• Must be able to stand for long periods of time and lift 25kg
• Must be available and willing to work extended hours as occasionally needed including weekends and holidays to meet business needs

We celebrate diversity at eBay

We love creating opportunities for others by connecting people from a diverse group of backgrounds perspectives and geographies. So being diverse and inclusive isnt just something we strive for it is who we are and part of what we do every single day.

We want to ensure that as an employee you feel eBay is a place where no matter who you are you feel safe and included that you have a fair shot at great opportunities and that you can bring your unique self to work. To learn about our Diversity & Inclusion click here.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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