Service Desk Personnel

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job ID: 65469

Position: Service Desk Personnel

Client: TN DOT

Location: 312 Rosa Parks Avenue Suite 15 Nashville Tennessee 37243

Duration: 12 Months(Possibility of extension)

On Site

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset passwords and unlock accounts.
iOS Management Support and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment

Job ID: 65469 Position: Service Desk Personnel Client: TN DOT Location: 312 Rosa Parks Avenue Suite 15 Nashville Tennessee 37243 Duration: 12 Months(Possibility of extension) On Site Must be able to lift at least 50 pounds. IT Call Center Experience preferred Able to handle call volume ...