Branch Services Manager (Stanbic IBTC Pension Managers Limited)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects and sales and service matters in line with client experience and laid down requirements. To ensure smooth day to day operational activities in the branch. Provide leadership in service quality and operational excellence at the branch. Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources and where necessary ensuring quick service recovery.
Qualifications :
Type of Qualification: First Degree
Experience Required
Client Coverage
5-7 years relevant experience in supervisory and administrative capacity. Front line experience in serving customers (Pension) in order to meet sales and service objectives. Knowledge of other departments and their functions within a branch.
Additional Information :
Behavioural Competencies:
- Making decisions
- Taking action
- Directing People
- Upholding standards
- Interacting with people
Technical Competencies
- Coaching and Mentoring
- Business Administration Skills
- Communication Skills
- Customer experience
- Access control systems
- Operations process and procedures
Remote Work :
No
Employment Type :
Full-time
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
