Program Manager, LMS

As a Safety Learning and Development (SLeD) Program Manager Level 4 you will serve as a program owner for LMS-driven projects while also acting as a trusted analyst for training operations. This role is designed for a highly analytical program manager who can seamlessly support the team with program ownership and deep data analysis enabling smarter decision-making stronger compliance and scalable operational improvements.
You will be responsible for managing complex training programs across regions optimizing LMS processes with team members and taking lead to connect with program leaders globally. Beyond execution you will be expected to identify gaps invent and simplify workflows and lead special projects that improve learner experience reporting accuracy and regulatory compliance. This role requires comfort operating in ambiguity strong stakeholder management skills and the ability to independently drive results with minimal guidance.


Key job responsibilities
Collaborate with LMS admins to resolve issues and assign to the right audience
Manage training intakes scheduling course assignments and learner tracking at scale
Resolve operational issues escalations and training barriers through ticketing systems while maintaining audit-ready documentation
Work closely with the Business Analyst to extract analyze and interpret data from the LMS and internal tools to deliver accurate actionable insights
Develop recurring and ad-hoc reports to support compliance tracking adoption metrics and program effectiveness
Perform root cause analysis to identify trends risks and systemic issues impacting training completion or quality
Identify opportunities to invent and simplify workflows reporting mechanisms and data models
Partner with content creators and operations teams to ensure timely compliant content uploads
Configure learning paths permissions and system settings to meet evolving business needs


- Bachelors degree in management business administration economics engineering marketing
- 3 years of experience in program management project management business analysis or a related role
- Experience owning program strategy end-to-end execution and communicating results to senior leadership
- Strong analytical skills with experience working with large data sets
- High proficiency in Excel or Google Sheets (pivot tables formulas data validation)
- Ability to manage multiple priorities independently in a fast-paced ambiguous environment
- Strong attention to detail with excellent organizational and communication skills
- Working hours to be 13:00 IST to 22:00 IST to support EU and US counterparts. This is flexible based on the needs of the business.

- Masters degree or MBA in Business Operations HR or a related field
- Experience working with Learning Management Systems (LMS)
- Familiarity with SQL or query-based data extraction
- Experience with data visualization tools such as Tableau Power BI or QuickSight
- Project Management certification (PMP PRINCE2 Agile or equivalent)
- Proven ability to lead cross-functional initiatives and drive process improvement at scale

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