Senior Rental Condition Monitoring Manager

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Job Description:

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Role Title Senior Rental Condition Monitoring Manager
Location:Chennai India

Role Definition

The Senior Rental Condition Monitoring Manageris responsible for establishing scaling and leading Caterpillars global Rental Monitoring Center launching in Chennai to support North America in 2026and expanding to global dealer support in 2027.

This role directs all activities leaders and teams delivering rental condition monitoring services including machine health monitoring predictive insights maintenance recommendations and value realization across uptime operating cost and resale value.

As a leaderofleaders the role builds and develops a multilayer organizationapproximately 50 employees in 2026 expanding to 130 employees in 2027while defining the vision operating model metrics and technology roadmap for a scalable AIenabled service.

Key Responsibilities

Organizational Leadership & Capability Build

• Lead the endtoend standup of the Rental Monitoring Center including operating model governance staffing and workflows.
• Direct and develop a leadership team of four leaders in 2026 each managing 813 Rental Monitoring Analysts (RMAs).
• Establish a culture of technical excellence accountability customer focus and continuous improvement.
• Create and manage the monitoring infrastructure to ensure readiness scalability and consistent quality delivery.

Recruiting Onboarding & Talent Development

• Own recruitment onboarding and rampupof the full RMC organization in partnership with CI Condition Monitoring and HR.
• Leverage existing CI condition monitoring resources and training consultants to accelerate readiness.
• Develop and deliver structured training programsfor both RMC teams and dealers.

Service Design Scope & Delivery

• Define and continuously refine the scope of Rental Monitoring servicesas dealer needs and regional strategies evolve.
• Standardize highquality monitoring outputs including health insights prioritized recommendations and avoidedcost narratives.
• Document and institutionalize best practices operating procedures and quality standards.

Dealer Onboarding & Experience

• Lead dealer onboarding one dealer at a time ensuring a premium experience from service introduction through steadystate delivery.
• Partner with Distribution Services to drive high execution rates (80%)on generated recommendations.
• Quantify and communicate rental operating and maintenance cost savings uptime improvements and contribution to resale value.

Business Management & Commercial Alignment

• Establish accounting distribution and subscription fee recoverymechanisms in partnership with Cat Digital.
• Monitor receivables through central accounting and ensure financial discipline.
• Partner with Rental Marketing to execute a gotomarket strategysupporting 30K machines by end2026and 100K machines in 2027.
• Drive development of work plans budgets schedules and performance criteriafor services projects and personnel.

AI Digital & Technology Leadership

• Lead the integration of Artificial Intelligenceto improve efficiency scale and consistency in recommendation generation.
• Partner with Cat Digitalto influence Cat Foresight and future tools balancing automation with human expertise.
• Drive AI adoption across search correlation prioritization and publishing with strong emphasis on accuracy and trust.

Data Analytics & Reporting

• Leverage Rental and CI analytics teams to establish standard KPIs dashboards and reporting cadence.
• Deliver monthly and quarterly performance reportingon recommendation quality participation avoided costs and business impact.
• Over time analyze failure patterns and component trendsand provide feedback to Product Groups Rental & Used BUs Distribution Services and Dealersto improve products and services.

Strategic Partnerships

• Partner closely with Distribution Services Rental and Usedteams to align execution resourcing and dealer engagement.
• Ensure services support customerbacked outcomes rental revenue models and commercial strategy.

Skills Needed :

• Customer Focus:Consistently places customer and dealer outcomes at the center of decisions.
• Leadership experience : Given this is a leader of leader roles prior demonstrated leadership experience (2-3 years) is a must.
• Data Gathering & Analysis:Synthesizes machine operational and financial data into actionable insights.
• Service Excellence:Delivers reliable scalable highquality services.
• Consulting:Provides strategic and technical guidance to internal and external stakeholders.
• Decision Making & Critical Thinking:Makes sound timely decisions using structured judgment.
• Effective Communications:Communicates clearly across technical commercial and executive audiences.
• Problem Solving:Anticipates and resolves operational and organizational challenges.
• Relationship Management:Builds strong partnerships across dealers digital teams and enterprise stakeholders.

Skills Preferred :

• Rental and Used Business Model : Prior leadership experience in the Rental and Used operations in a regional or global role is highly desirable.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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