Claims Handler- Green Flag Rescue

Claims Handler Night Agent

Green Flag Rescue
Salary: 26288Shift Allowance
Start Date: 8 June 2026
Location: Leeds - Hybrid

Were recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week 4 nights the next offering a great worklife balance.

Youll begin with 3 weeks of comprehensive training delivered during daytime hours to fully prepare you for success in the role.

If youre looking for a stable full-time night position with structured training and a supportive team environment this could be a great next step.

What youll be doing:

As a Claims Handler within Green Flag Rescue Night Operations youll be the first point of contact for customers experiencing a vehicle breakdown. Youll play a vital role in supporting customers during what can be a stressful time ensuring they feel reassured and informed from the very first call.

Your key responsibilities will be:

• Handling inbound customer calls and acting as the first point of contact following a breakdown
• Gathering accurate information to assess the situation including location vehicle details and customer safety
• Setting clear expectations and providing tailored guidance to customers
• Coordinating and dispatching appropriate recovery assistance efficiently
• Managing the initial stages of the breakdown claim through to resolution
• Delivering a calm empathetic and professional service while working to performance targets

What youll need:

• A customerfocused mindset with a passion for delivering excellent service
• Confidence handling calls in a fastpaced targetdriven environment
• Strong communication skills with a clear and professional telephone manner
• Ability to assess situations quickly and take appropriate action
• Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)

Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required.

Ways of working

This is a hybrid role designed to support flexibility while delivering a highquality service to our customers.

Benefits

We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:

• Employer contributed pension
• Annual company bonus
• Discounts on Insurance products
• Generous holiday allowance
• Flexible benefits package including optional health and dental insurance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application you may initially receive a Direct Line offer and contract of employment; however your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date some terms and conditions of employment will change including bonus and pension arrangements.