Claims Handler

Why this role

• Join a high-performing supportive team in Leeds with a strong culture of collaboration and development

• Opportunities have become available due to internal promotion and growth not attrition

• Gain exposure across Employers Liability Public Liability and Property claims

• Benefit from structured training funded CII qualifications and clear career pathways

Whether youre developing your insurance career or bringing transferable skills this is a role where you can grow fast and make a real impact.

What youll be doing:

Youll take ownership of your own portfolio of claims from first notification through to settlement including:

• Managing a mixed caseload of low-value injury (EL/PL) and property damage claims

• Investigating claims reviewing policy coverage and making fair informed decisions

• Working closely with policyholders brokers and loss adjusters

• Building strong relationships and delivering excellent customer outcomes

• Prioritising workloads and progressing claims efficiently in a fast-paced environment

• Contributing to continuous improvement and team projects

• Youll manage a varied portfolio combining high-volume low-touch liability claims with more hands-on property cases

What were looking for:

Were open-minded on background what matters most is your potential.

You might come from:

• Insurance claims underwriting broking or operations

• Property or liability claims

• Customer-focused roles within insurance

• A legal or academic background (e.g. law graduate)

Youll bring:

• Strong communication and relationship-building skills

• A proactive problem-solving attitude

• Organisation and attention to detail

• Confidence speaking with customers

• A genuine desire to learn and build a long-term career

If you join permanently well support you in studying towards your CII qualifications

Whats in it for you:

• Competitive salary & great annual bonus

• Hybrid working (4 days in Leeds 1 from home)

• 25 days holiday bank holidays (option to buy/sell)

• Private medical dental & strong pension scheme

• Fully funded professional qualifications (CII)

• Clear progression routes into senior specialist or leadership roles

• A genuinely supportive people-first culture

A team where youll thrive:

• Approx. 7-person team with strong peer support

• Office-based collaborative and social environment

• Regular team interaction coaching and development

• Real exposure to experienced colleagues and leadership

This is not a call centre role youll handle your own cases with meaningful work and real ownership.

About Markel:

Markel is a Fortune 500 global specialist insurer with over 60 offices worldwide.

Were proud of our values:

• Were all about people

• We win together

• We strive for better

• We enjoy the everyday

• We think further

They guide everything we do from how we support customers to how we develop our people.

Ready to take the next step

If youre looking for a role where you can learn grow and make a real difference wed love to hear from you.

Apply now and start your journey with Markel.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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