Manager, Infrastructure Engineering (Cloud Ops Manager)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Job Description

Experience: 12 Years

Bangalore Location: 5th floor 6th floor & 7th Floor Bren Optimus Dairy Colony Adugodi Bengaluru Karnataka 560030

Shift: 11:00 AM to 8:00 PM/ 12:00 PM to 9:00 PM IST

Position Overview

The Cloud Operations - Manager provides technical leadership operational continuity and escalation support for Fiservs enterprise multi cloud operations across AWS Azure and GCP. This role serves as the technical authority and shift to shift continuity point for Cloud Operations Engineers (L1) and Site Reliability Engineers (SREs L2) ensuring consistent execution rapid incident resolution and continuous operational improvement.

The Tech Lead is responsible for mentoring engineers guiding technical decision making during incidents and ensuring that operational practices align with SRE principles automation first execution security and compliance standards. This role bridges hands on operations and leadership providing stability across a global follow the sun operations model.

Key Responsibilities

Technical Leadership & Operational Continuity

Serve as the technical lead and escalation point for Cloud Operations Engineers (L1) and SREs

Mange resource scheduling and rotational coverage to ensure Shift continuity and operational objectives are met

Provide shift to shift continuity ensuring clear handoffs consistent decision making and risk awareness

Act as the final technical authority during complex or high severity incidents

Ensure operational consistency across regions shifts and teams

Incident Management & Escalation

Lead and coordinate response to major incidents service outages and degraded service conditions

Drive Realtime troubleshooting impact assessment and recovery efforts

Ensure incidents are escalated appropriately and resolved efficiently

Facilitate and review post incident reviews root cause analysis and corrective actions

Track recurring issues and ensure they are addressed through automation or engineering fixes

Mentorship & Team Development

Mentor Cloud Operations Engineers and SREs on:

Cloud infrastructure fundamentals

Incident response and escalation best practices

SRE concepts (reliability toil reduction automation)

Support skill development and readiness for progression from Cloud Operations Engineer Cloud Site Reliability Engineer SRE

Promote operational excellence accountability and a blameless culture

Operational Excellence & Process Governance

Enforce adherence to runbooks SOPs change management and security policies

Review and approve operational procedures and runbook updates

Identify gaps in operational coverage tooling or documentation

Drive standardization and continuous improvement across cloud operations

Automation & Reliability Enablement

Partner with SRE and Platform Engineering teams to:

Reduce manual toil

Expand automation and auto remediation

Improve monitoring alerting and observability

Identify recurring operational patterns suitable for automation

Ensure automation is safe documented and consistently executed

Cross Functional Collaboration

Collaborate closely with:

Application and product engineering teams

Platform engineering

Security and compliance teams

Vendors and cloud service providers

Act as the operations representative in technical discussions impacting reliability and supportability

Communicate operational risks trends and improvement opportunities to leadership

Required Qualifications

10 years of experience in Cloud Operations SRE Infrastructure Engineering or Production Support

Handson experience operating enterprise environments in AWS Azure and/or GCP

Strong background in:

Incident management and escalation

Cloud infrastructure (compute networking storage IAM)

Monitoring and observability

Proven ability to lead technical teams during incidents

Experience mentoring engineers in operational and reliability practices

Strong written and verbal communication skills

Ability to operate effectively in a 247 global operations model

Preferred Qualifications

Prior experience as a Manager - Cloud Ops - Lead SRE or Senior Cloud Operations Engineer

Strong understanding of SRE principles including reliability error budgets and toil reduction

Experience driving automation using scripting or Infrastructure as Code

Familiarity with regulated or enterprise environments (financial services preferred)

Cloud certifications (AWS Azure or GCP)

Success in This Role Looks Like

Incidents are resolved faster with clear technical leadership

Operational handoffs are clean consistent and low risk

L1 and SRE engineers show measurable skill growth and confidence

Recurring issues are reduced through automation and process improvements

Cloud operations demonstrate improved reliability stability and predictability

Leadership has clear visibility into operational health and risk

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.