Enablement Program Manager (Customer Org)

• Own and deliver defined training and enablement programs within the Customer Organization enablement roadmap
• Translate customer lifecycle priorities new processes and performance insights into clear actionable training plans
• Design and deliver engaging learning experiences (live virtual ondemand or blended) partnering with Instructional Designers as needed
• Manage programs endtoendfrom intake and scoping through launch reinforcement and measurement
• Partner with Enablement Business Partners and stakeholders to identify skill gaps and prioritize training needs
• Collaborate crossfunctionally with Product Product Marketing Customer Leadership and Customer Operations
• Create clear program goals success metrics and reinforcement strategies to drive adoption and proficiency
• Ensure training programs are scalable and ready for global audiences
• Gather feedback from managers and learners to continuously improve training effectiveness
• Track and report on enablement KPIs such as adoption completion and proficiency
• Maintain timelines stakeholder communication and risk tracking for assigned initiatives
• Follow established enablement intake governance and tooling processes

• 3 years of experience in Enablement Training Learning & Development Program Management or related roles in a B2B SaaS or technology environment
• Experience training and enabling internal customerfacing teams (e.g. Professional Services Customer Success Services Operations Renewals or similar functions)
• Proven ability to build training content deliver presentations and teach others effectively
• Strong communication facilitation and stakeholdermanagement skills
• Ability to quickly learn new processes and translate them into clear practical training
• Experience managing programs or projects from concept through execution
• Analytical mindset with the ability to assess performance data and recommend improvements
• Experience with enablement or learning platforms (LMS CMS); LMS administration experience is a plus
• Familiarity with instructional design concepts; experience withArticulate 360 Rise or Storyline is a strong asset
• Highly organized proactive and comfortable working in a fastpaced collaborative environment
• Proficiency in Microsoft Office including Excel
• Professional discretion when working with sensitive information

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process:
  • Recruiter Screen
  • Hiring Manager Interview
  • Team Interview
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Colombia - CLT Indefinite-term contract

Welcome to#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industry-leadingcontent services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity tomake a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them