Partner Delivery & Business Development Manager Analyst

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
As a Partner Delivery & Business Development Manager you will help ensure Fiservs service delivery processes and client interactions are top-notch. You will be responsible for supporting the Partner Delivery & Business Director in liaison with CardConnect agents to aid with solutioning onboarding activation support and escalations for Integrations through the Agent partner channel.

Process includes multiple functions to support Agent partners with integrated solutions and partnerships.

This role involves contributing to the continuous improvement of service management practices driving high client satisfaction and ensuring seamless operations. The team focuses on enhancing client experiences and streamlining service operations for maximum effectiveness.

What youll do:

• Lead the service management processes to ensure high-quality delivery and client satisfaction.
• Integration Station new partner support
• Production Support/ Existing Partner support
• Partner Activations/ Ops
• Introduction to integration station
• Various Partner support/ triage liaison with other support teams.
• Provide unparalleled white glove experience for our agent relationship and ISV

Experience youll need to have:

• 2 years of experience in incident and problem management
• 2 years of experience in service delivery
• 3 years of payments proven experience working with Agents/ISO/ISV and or Merchant Services in a customer facing role.
• Experience with both the business development and account management side of sales.
• Ability to travel 20%

Experience that would be great to have:

• Strong project management skills
• Familiarity with cloud technologies

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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