Customer Success Executive

About Moove

Moove is building the worlds largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model enabling underserved mobility entrepreneurs to thrive.

Mooves growth has been fuelled by its global Uber partnership and support of leading investors and lenders including Uber Mubadala BlackRock MUFG and many others. With operations now spanning 19 cities across 6 continents - Africa Asia Europe North America South America and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders including Waymo and Uber. Moove is transforming mobility to make it safer more efficient and accessible to all while providing economic opportunities and supporting skills development in the mobility sector.

About the Role

Como Customer Success Executive en Moove serás responsable de asegurar la satisfacción y el éxito de nuestros clientes principalmente conductores dentro del ecosistema de movilidad. Tu papel será fundamental para construir relaciones sólidas entender las necesidades de los usuarios y anticipar problemas colaborando con equipos internos para ofrecer soluciones efectivas. Este rol impacta directamente en la retención el crecimiento de cuentas y la mejora continua de nuestros productos y servicios. Serás un agente clave en la misión de Moove de democratizar el acceso a la propiedad vehicular y crear oportunidades sostenibles para emprendedores de la movilidad.

What Youll be Doing

• Monitorear el desempeño diario de los conductores y realizar check-ins regulares.

• Apoyar y resolver incidencias de conductores en tiempo real tanto en tránsito como fuera de él.

• Recibir y realizar llamadas (inbound/outbound) para soporte y seguimiento.

• Realizar y compilar encuestas a conductores analizando resultados para mejoras.

• Asegurar el cumplimiento de normas políticas y KPIs definidos por la compañía.

• Diseñar y ejecutar proyectos estratégicos orientados al éxito del cliente garantizando la medición y reporte de KPIs de impacto.

What You will need for this position

Educación: Título universitario en cualquier disciplina.

Experiencia: Mínimo 2 años en roles de atención al cliente soporte o éxito del cliente. La experiencia en la industria del transporte es una ventaja.

Habilidades técnicas: Manejo intermedio de Microsoft Office (especialmente Excel y Google Workspace (Google SheetsGoogle Slides)). Atención al detalle y alta capacidad analítica.

• Habilidades de comunicación verbal y escrita.

• Orientación a resultados y resolución proactiva de problemas.

• Capacidad para gestionar múltiples tareas y prioridades.

• Habilidad para trabajar en equipo y gestionar relaciones interpersonales.

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate based on gender race sexual orientation marital status religion political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Ubers preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion Excellence Innovation Teamwork Trust and Ownership.