Quality Assurance Specialist

Atseeu quality and trust sit at the centre of everything wedoand we arecommitted to deliveringaccuratecompliantand consistent outcomes for our members. As theQuality AssuranceSpecialistyou willhelp strengthen and embed quality across our operations

ensuring our member interactions and operational activities meet legislativeregulatoryand internal standards.


About the role
Reporting to theClaims & Policy Governance Lead the Quality Assurance Specialistis responsible fordelivering quality assurance and control activities across Member Experience AcquisitionPolicyand closely with leaders and frontline teams toidentifyrisks analyse trends and support continuous improvement initiatives that genuinely make a difference.

The day to day as the Quality Assurance Specialist;

• Conduct regular quality assurance and compliance observations across member interactions and processing activities using a riskbased approach

• Assess adherence to relevant legislation internal policiesproceduresand industry codes

• Identifycontrol weaknesses noncomplianceand improvement opportunities and ensure these are appropriately documented and escalated

• Provide cleartimelyand constructive feedback to colleagues and leaders to support remediation coaching and learning

• Complete targeted control assurance reviews in highrisk or emerging areas in line with the approved Assurance Plan

• Contribute to monthly reporting by analysing assurance outcomes and providing insights and commentary to senior leaders and stakeholders

• Escalate incidents riskeventsand control issues in line with the Risk Management Framework

• Support the development and ongoing enhancement of the Quality Assurance Framework and firstline assurance capability

About you
Youre someone who genuinely cares about doing things properlyand arenaturally detailfocused.Youreconfident having respectful professional conversations when somethingdoesntlook rightandcanexplain complex requirements in a way that others can understand and act on.
Youalsobring:

• strong working knowledge of health insurance products systemsprocessesand regulatory requirements

• A high levelof attention to detail anda strong senseof accountability

• The confidence to provide clear constructive feedback to a range of stakeholders

• The ability to work independently while also contributing positively to a collaborative team

• Strong written and verbal communication skills with the ability to turn insights into practical recommendations

• ExperienceinRisk and Compliance exposure toroot cause analysis or presentation and facilitation skills will be highly regarded.
  
  

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF we believe in the unique potential of every to building an inclusive workplace where diverse perspectives are valued and celebratedbecause they make us stronger.