IT Support Specialist

Onsite IT Support Specialist

About the Role:
The Onsite IT Support Specialist will ensure a seamless technology experience within our physical office environment. This role covers a broad spectrum of responsibilities from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with day-to-day IT needs.

Key Responsibilities:

1. Hardware & Infrastructure Management
   

• Set up configure and maintain desktops laptops network devices and peripherals.
  

• Oversee equipment procurement allocation and inventory management ensuring accurate asset registers.
  

• Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
  

• Coordinate video production needs for podcasts content shoots webinars.
  

• Troubleshoot and resolve IT support tickets related to operating systems (Windows macOS) office productivity applications and security patches.
  

• Assist with Google Workspace and Microsoft 365 administration including email file storage and collaboration tools.
  

• Conduct onboarding sessions for new staff including account creation device setup and security briefings.
  

• Provide ongoing user training on internal systems telephony platforms and productivity tools to enhance team efficiency.
  

• Integrate telephony systems (e.g. RingCentral Aircall) scheduling solutions (Calendly Acuity) and CRM platforms (e.g. Zoho).
  

• Implement and manage AI-driven tools (e.g. Avoma ) and integrate systems using platforms like Zapier and GoHighLevel.
  

• Test evaluate and deploy new tools ensuring seamless integration into existing workflows.
  

• Work closely with the offshore IT team to ensure standardized processes and system alignment.
  

• Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
  

• Document procedures and maintain knowledge bases for internal stakeholders.
  

• Participate in agile sprints and project task management to deliver IT initiatives on time.
  

• Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
  

• Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.
  

Requirements:

• Associates or Bachelors degree in IT Computer Science or a related field.
  

• 2 years of relevant IT experience.
  

• Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).
  

• Experience with CRM platforms (e.g. Zoho) and telephony systems.
  

• Familiarity with integration platforms ( Zapier) and basic understanding of APIs.
  

• Strong communication problem-solving and organizational skills.
  

• Basic web development skills (HTML/CSS/JS) considered a plus.
  

• Video equipment familiarity
  

Offshore IT Support Specialist

About the Role:
The Offshore IT Support Specialist is responsible for supporting the organizations IT landscape from a systems and integrations perspective. Operating remotely this role focuses on application troubleshooting API integrations automation workflows and user support. T

Key Responsibilities:

1. Remote Systems Support & Maintenance
   

• Resolve support tickets related to software applications system performance and security updates.
  

• Manage and maintain user accounts permissions and access controls across various platforms including Google Workspace and Microsoft 365.
  

• Develop and manage API integrations between business tools (CRM telephony scheduling apps) to streamline workflows.
  

• Leverage automation platforms like and Zapier for process optimization and data synchronization.
  

• Integrate AI-driven productivity solutions (e.g. Avoma ) and ensure compatibility with existing systems.
  

• Provide remote onboarding support ensuring users have the necessary credentials system access and security training.
  

• Create and maintain user guides FAQs and internal knowledge bases to facilitate self-service support and ongoing learning.
  

• Configure and support telephony solutions (RingCentral Aircall) scheduling tools (Calendly Acuity) and CRMs (Zoho).
  

• Assist with the adoption and integration of tools like GoHighLevel and web-based platforms applying basic web development knowledge when required.
  

• Coordinate with the onsite IT team to ensure consistency in processes standards and user experiences.
  

• Communicate effectively with internal stakeholders to gather requirements provide updates and address concerns related to IT systems and integrations.
  

• Utilize agile methodologies and sprint-based task management to plan prioritize and complete IT projects.
  

• Continuously review and refine IT processes to improve efficiency reliability and user satisfaction.
  

Requirements:

• Associates or Bachelors degree in IT Computer Science or a related field.
  

• 2 years of relevant IT experience.
  

• Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).
  

• Experience with CRM platforms (e.g. Zoho) and telephony systems.
  

• Familiarity with integration platforms ( Zapier) and basic understanding of APIs.
  

• Strong communication problem-solving and organizational skills.
  

• Basic web development skills (HTML/CSS/JS) considered a plus.