Client Services Manager

We currently have an opportunity for a Client Services Manager to join our Health & Education team and play a key role in delivering safe high-quality and commercially sound facilities management services that support school communities across New South Wales. Reporting to the Operations Manager youll help deliver high-quality outcomes that support our essential services.

What Youll Do

This role offers a broad scope with key responsibilities including:

• Lead the on-site delivery of integrated facilities and asset management services ensuring contractual safety and quality outcomes are consistently achieved.

• Build strong trusted relationships with clients stakeholders and service partners to ensure service excellence and satisfaction.

• Manage and motivate a diverse workforce and subcontractor base fostering a supportive highperformance and inclusive team culture.

• Drive a proactive Zero Harm culture ensuring compliance with WHS risk and governance frameworks at all times.

• Monitor financial and operational performance contributing to continuous improvement commercial outcomes and longterm contract success

What Youll Bring

• A valid Australian drivers licence and the ability to travel daily between multiple sites and our North Ryde head office; a company vehicle will be provided to support you in the role.

• Proven experience leading teams in facilities management or a similarly complex service delivery environment.

• Strong stakeholder engagement skills with the ability to communicate clearly influence outcomes and build collaborative partnerships.

• Sound commercial and contract management capability including performancebased KPI delivery.

• A safetyfirst mindset with demonstrated experience embedding quality compliance and risk management practices.

• Welldeveloped organisational skills resilience and the ability to balance priorities in a fastpaced peoplefocused environment.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally youll findreal opportunities to advance your career.

• : healthcare discounts great savings on retail purchases car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.