Manager Remote Patient Services
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
About Optima Medical:
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers who care for more than 200000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities Live Better Live Longer through personalized healthcare with a focus on preventing the nations top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services behavioral health allergy testing and immunotherapy in-house lab testing imaging chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced patient-focused environment and a passion for delivering excellent service.
Position Overview:
The RPM Manager oversees daily operations of the Remote Patient Monitoring program ensuring high-quality patient care strong patient engagement and compliance with clinical and billing standards.
- Oversee patient enrollments and disenrollments ensuring accuracy compliance and proper patient education
- Manage patient engagement initiatives including text campaigns call lists and outreach workflows
- Conduct daily audits of coordinator performance (documentation vitals review time tracking and billing metrics)
- Monitor urgent and out-of-range vitals and ensure appropriate escalation protocols are followed
- Lead biweekly performance check-ins and track coordinator KPIs
- Collaborate with leadership on staffing performance and program improvements
- Manage RPM devices vendor communication (e.g. Tenovi) and support tickets
- Oversee device inventory returns and redistribution
- Supervise staff including timecards PTO performance reviews and coaching
- Coordinate with IT facilities and clinic teams to resolve operational issues
- Ensure all daily tasks and reporting are completed
Qualifications:
- Required: Medical Assistant (MA) certification or diploma from an accredited program (CMA RMA or equivalent)
- Experience in Remote Patient Monitoring (RPM) healthcare operations or a primary care setting
- Strong understanding of compliance clinical documentation and vital sign monitoring/review
- Proven leadership experience managing staff in a healthcare environment
- Excellent communication organizational and problem-solving skills
Why join our team
- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career
- Fun work environment (lunches events holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment
Required Experience:
Manager
About Company
Experience quality, personalized healthcare in Arizona with same-day appointments, family care, and comprehensive services at Optima Medical.
