Director, Global Patient Engagement
Philadelphia, PA - USA
Job Summary
At GSK we are ambitious for patients. As the healthcare landscape continues to evolvebringing new stakeholders data sources and expectationswe are committed to ensuring that the patient voice meaningfully informs how medicines are developed evaluated launched and delivered to patients. This includes patient engagement across drug development regulatory decisionmaking health technology assessment launch planning and patient care.
Role Overview
TheDirector Global Patient Engagement Clinical Development Launch & InMarketis a Directorlevel leadership role within thePatient Focused Development (PFD)team at GSK. This position is accountable for shaping and embeddingmeaningful compliant and strategically aligned patient engagement across the full asset lifecycle from early clinical development through firstline launch and postlaunch inmarket execution.
The role ensures thatpatient insights lived experience and priorities are systematically integrated into clinical development decisionmaking clinical trial design and execution global medical strategy and global product strategy. This creates continuity between early development decisions and patientrelevant positioning evidence generation education and scientific communication throughout launch and inmarket phases.
In Clinical Development the Director partners closely withGlobal Clinical Developmentto ensure patient input informsclinical trial protocols study design and patientfacing materials (including Informed Consent Forms) with a focus on reducing unnecessary patient burden improving trial experience and supporting recruitment retention and feasibility.
In parallel the role works in close collaboration withGlobal Medical Affairs (GMA)andGlobal Product Strategy (GPS)to translate patient insights intopatientcentered frontline strategies launch planning
and postlaunch optimization ensuring that patient relevance is consistently reflected in how GSK plans for communicates about and delivers value.
A core accountability of the role is toestablish sustain and lead longterm trustbased relationships with patient organizations patient advocates and patient leaders acting as a credible ethical and compliant external representative of GSK. These relationships enable a deep understanding of patient needs and priorities and ensure patient insights meaningfully inform development launch and lifecycle innovation strategies.
The Director has a strong external presence representingGSK and its assetsin relevantpatient advocacy forums diseasearea meetings and external engagement platforms strengthening GSKs reputation as atrusted ethical and patientcentered partner across both the R&D and healthcare ecosystems.
The role operates in close partnership withClinical Development Global Medical Affairs Global Product Strategy Commercial Communications Insights Digital Scientific Communications and Regional and Local Operating Company (LOC) teams leading the development and execution of integrated patient engagement and advocacy strategies that support effectiveglobaltolocal execution.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle from clinical development through launch and postlaunch ensuring alignment with Clinical Development Global Medical Affairs (GMA) and Global Product Strategy (GPS).
Ensure patient insights lived experience and priorities are systematically integrated into clinical development decisionmaking including clinical trial protocols study design and patientrelevant aspects of study execution.
Partner closely with Global Clinical Development teamsto incorporate patient input into clinical trial design conduct considerations and patientfacing materials (including Informed Consent Forms) with a focus on reducing patient burden and improving trial experience.
Translate patient insights into actionable input for Global Medical Affairs and Global Product Strategy informing firstline launch planning evidence generation education initiatives scientific communications and inmarket optimization.
Serve as the global subject matter expert on patient experience and engagement facilitating meaningful patient input across a highly matrixed organization spanning R&D Medical and Commercial functions.
Develop sustain and lead strategic relationships with patient organizations advocates and patient leaders acting as a trusted ethical and compliant external representative of GSK.
Design and oversee patient insightgathering and engagement activities including participation in patient advocacy forums diseasearea meetings and sponsored initiatives to continuously inform strategy and improve patient outcomes.
Support lifecycle optimization and innovation efforts ensuring patient perspectives inform asset expansion innovation opportunities and longterm value delivery.
Identify manage and proactively mitigate patient engagement risks ensuring adherence to HIPAA patient privacy requirements regulatory expectations and all corporate compliance and ethical standards.
Manage patient engagement budgets and champion digital and AIenabled innovation partnering with the Patient Future program to increase efficiency and amplify the impact of patient insights.
Why You
Work arrangement: Hybrid role with a mix of on-site and remote work. Exact days on-site will be discussed during hiring.
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
Minimum 810 years of relevant experience in patient engagement Medical Affairs drug development healthcare biotech pharmaceutical advocacy or clinical research environments.
Demonstrated leadership experience including at least 35 years of formal people leadership and/or accountability for leading crossfunctional matrix teams (3 functions) and external partners at regional or global level.
Handson experience leading or coleading a minimum of 35 patient engagement initiatives with documented impact across at least two phases of the medicine lifecycle (development launch and/or inmarket).
Solid understanding of the drug development lifecycle and/or Medical Affairs evidenced by direct involvement in at least one development program medical strategy or postapproval activity with responsibility for patientrelated inputs.
Proven experience translating patient insights into documented actionable outputs (e.g. strategy recommendations program design evidence plans) with examples demonstrating direct influence on development launch or inmarket decisionmaking.
Experience working directly and ethically with patients carers and patient advocates for a minimum of 3 years including activities such as interviews advisory boards cocreation workshops or ongoing partnerships in compliance with applicable governance standards.
Preferred Qualification
If you have the following characteristics it would be a plus:
Excellent oral and written communication skills with the ability to effectively engage and influence senior management crossfunctional teams and external stakeholders.
Therapeutic area expertise particularly within relevant disease areas.
Change management experience including leading transformation new ways of working or capability maturity initiatives.
Experience with digital datadriven or emerging (including AIenabled) approaches to patient engagement and insight generation.
Experience working with patient experience data realworld evidence or mixedmethods insights to inform strategy.
Familiarity with Insights analytics and AIsupported tools used to capture analyze or operationalize patient perspectives.
Comfort working in innovative or evolving operating models including piloting new approaches to patient engagement.
How to apply
If this role speaks to you please apply and tell us how your experience and motivations align with the role. Share examples of advocacy work you led and the impact achieved. We look forward to hearing from you and exploring how you can help get ahead of disease together.
#LI-GSK
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK
Uniting science technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade as a successful growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale.
People and patients around the world count on the medicines and vaccines we make so were committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients accountable for impact and doing the right thing is the foundation for how together we deliver for patients shareholders and our people.
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Director
About Company
About us We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products.