Desktop Support Specialist

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Required Qualifications

Configure and install software for IT user desktops and laptops.
Perform software installations and rollout of new software packages upgrades and new desktops hardware.
Maintain desktop software and hardware.
Support the mobile workforce.
Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
Troubleshoot problems using scripts and checklists as guides.
Escalate to Tier 3 support technical support.
Documents problems and resolutions.
Perform end-user training as required.
Provide quality customer service.
Participate in the testing and evaluation of new desktop packages; and
Implement prototypes to validate technical requirements and vendor specifications.
Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers printers scanners etc.
Experience installing troubleshooting and supporting desktop applications and operating systems (OS) including but not limited to Windows OS Office Outlook and Internet Explorer; and
Experience installing and troubleshooting computer hardware and software including but not limited to PCs printers and peripherals in both a network and standalone environment.

Preferred Qualifications

Experience supporting computers in a criminal justice environment.
Experience working in a technical call center environment.
Experience in Active Directory for account management and password resets.
Certifications such as CompTIA A Network or equivalent; and
Experience documenting solutions in a knowledge base or internal wiki.
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.
Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP).
Experience with installing and troubleshooting 3270 emulation software.
Experience installing diagnosing and repairing hardware to include but not limited to hard drives Random Access Memory (RAM) processors Compact Disc Rewritable (CD-RW) Digital Versatile Disk Rewritable (DVD-RW) multimedia kits and other peripherals.
Experience using imaging software for deploying desktop PCs.
Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support.
Experience working for a criminal justice agency.
Knowledge of IT standards in a criminal justice environment; and
Experience supporting end users in a criminal justice environment.

Required Qualifications Configure and install software for IT user desktops and laptops. Perform software installations and rollout of new software packages upgrades and new desktops hardware. Maintain desktop software and hardware. Support the mobile workforce. Provide Tier 2 support to IT use...

Required Qualifications

Configure and install software for IT user desktops and laptops.
Perform software installations and rollout of new software packages upgrades and new desktops hardware.
Maintain desktop software and hardware.
Support the mobile workforce.
Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
Troubleshoot problems using scripts and checklists as guides.
Escalate to Tier 3 support technical support.
Documents problems and resolutions.
Perform end-user training as required.
Provide quality customer service.
Participate in the testing and evaluation of new desktop packages; and
Implement prototypes to validate technical requirements and vendor specifications.
Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers printers scanners etc.
Experience installing troubleshooting and supporting desktop applications and operating systems (OS) including but not limited to Windows OS Office Outlook and Internet Explorer; and
Experience installing and troubleshooting computer hardware and software including but not limited to PCs printers and peripherals in both a network and standalone environment.

Preferred Qualifications

Experience supporting computers in a criminal justice environment.
Experience working in a technical call center environment.
Experience in Active Directory for account management and password resets.
Certifications such as CompTIA A Network or equivalent; and
Experience documenting solutions in a knowledge base or internal wiki.
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.
Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP).
Experience with installing and troubleshooting 3270 emulation software.
Experience installing diagnosing and repairing hardware to include but not limited to hard drives Random Access Memory (RAM) processors Compact Disc Rewritable (CD-RW) Digital Versatile Disk Rewritable (DVD-RW) multimedia kits and other peripherals.
Experience using imaging software for deploying desktop PCs.
Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support.
Experience working for a criminal justice agency.
Knowledge of IT standards in a criminal justice environment; and
Experience supporting end users in a criminal justice environment.