Business Process Reengineering

Job Title: Business Process Engineer

Location: Lansing MI (48933)

Duration: 1 year with possible extension (Hybrid)

This role will serve as a strategic liaison between OES regional field services consultants and managers internal MDE cross-office teams (including the Office of Systems Evaluation and Technology - OSET) the Department of Technology Management and Budget (DTMB) and vendor partners. The ideal candidate will have a strong background in business process analysis requirements gathering and the software development lifecycle (SDLC) with proven leadership experience in cross-functional environments.

Key Responsibilities:

• Process Analysis & Improvement
  • Review and document current grant-related business processes and workflows.
  • Identify opportunities for process optimization and recommend improvements.
  • Analyze federal policy changes and advise OES on necessary application updates.
• Stakeholder Engagement & Communication
  • Facilitate meetings with business stakeholders technical teams and external consultants.
  • Act as the primary point of contact for field consultants regarding application issues.
  • Communicate issue status resolutions and updates to relevant stakeholders.
• Operational & Technical Liaison
  • Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
  • Collaborate with OSET and vendor teams to ensure timely resolution of technical issues.
  • Translate business needs into clear actionable technical requirements.
• Leadership & Team Coordination
  • Lead and mentor a team of business analysts.
  • Delegate tasks effectively and ensure alignment with project goals.
  • Facilitate and lead requirement-gathering sessions with both business and technical teams.
• Documentation & Knowledge Management
  • Maintain comprehensive documentation on the project SharePoint site.
  • Ensure all process changes and decisions are well-documented and accessible.

Required Skills & Qualifications:

• Experience as a business process reengineer.
• Experience working with grant management systems or government-funded programs.
• Strong understanding of the software development lifecycle (SDLC).
• Excellent communication facilitation and interpersonal skills.
• Leadership capabilities in cross-functional team environments.
• Proficiency with tools such as Microsoft SharePoint Azure DevOps and Microsoft Office.