Sr Help Desk Technician Systems Administrator

Sr Help Desk Technician / Systems Administrator

FedTec is seeking a Senior Help Desk Technician / Systems Administrator to provide advanced technical support systems administration and infrastructure management while ensuring compliance with federal security standards. The ideal candidate will bring strong troubleshooting expertise system administration experience and a proactive approach to improving IT operations.

Location: On-Site Ft. Belvoir VA

Security Clearance: Verifiable DoD Secret or Above

Certification : CompTIA SecurityCE

Primary Duties and Responsibilities

• Serve as Tier II/III escalation point for complex technical issues
• Troubleshoot hardware software network and access-related problems
• Manage and resolve service tickets within defined SLA timelines
• Provide white-glove support to senior staff and key stakeholders
• Document solutions procedures and maintain knowledge base articles
• Administer and maintain Windows and Linux servers and enterprise systems
• Oversee system performance patching upgrades and backups
• Monitor network health and ensure high system availability
• Support and manage cloud platforms and services
• Maintain documentation for cybersecurity posture audits and mitigation activities.
• Implement and enforce IT security best practices
• Support vulnerability remediation and system hardening efforts
• Assist with audits compliance requirements and documentation
• Monitor system logs and respond to potential security incidents

Basic Qualifications Required Education Certifications Skills and Experience

• Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)
• 8 years of experience in Help Desk and/or Systems Administration roles
• Experience with ticketing systems and remote support tools
• Strong troubleshooting and problem-solving skills
• Preferred knowledge of:
  • Networking fundamentals
  • Power BI / Power Apps
    

When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:

• Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.

Visit to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.

If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!

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