DOR SW Coordinator

Job Title: Software Standards & Service Request Process Coordinator - Hybrid
Duration (Contract): 2-3 Months
Client Location: Harrisburg PA

Location Preference: Hybrid

Job Description:

As a Software Standards and Service Request Process Coordinator ( SW Coordinator ) you will serve as an assistant to the Employment Banking and Revenue IT Delivery Centre s (EBR-ITDC s) Software Standards and Strategy division chief.

This position manages the full lifecycle of all EBR software including:

• Reviewing business requirements conducting limited research and recommending available/standard software services/solutions to meet identified needs.
• Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
• Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfilment of requested/authorized software products and services.
• Tracking and provisioning of software licenses.
• Supporting the end-to-end management of all EBR software service requests.
• Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
• Working with software service request fulfilment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
• Facilitating software reviews/approvals at the delivery centre and enterprise levels.
• Coordinating delivery centre software standards management.
• Interacting with business representatives at the user and program level.
• Documenting current and target states for program area business capabilities and processes.
• identifying opportunities to simplify customers daily work or improve customer satisfaction.

Required Skills Experiences Education and Competencies:

• • Communicating effectively verbally and written skills
  • Good critical thinking skills organized enthusiastic about helping others.
  • Able to work very well both independently and as part of a team including as a team member lead and/or facilitator.
  • Proficient in Outlook Office 365 Excel Acrobat SharePoint and Teams.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills experience location and industry.

cyberThink is an Equal Opportunity Employer.