Process Improvement Analyst, Specialist

Responsibilities:

• Develops and applies process definition improvement and design methodologies to identify analyze and improve business processes to improve quality reduce costs increase efficiency/productivity increase customer satisfaction etc. all through the lens of AI driven improvement.
• Leverages technical expertise to coach other process improvement crew through initiatives.
• Concatenates process improvement data and uses key metrics to measure outcomes.
• Manages process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements establishes timeline and ensures timely completion of deliverables.
• Develops documentation to support analysis and improvement including business requirements functional specifications process maps and gap/problem analyses.
• Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
• Supports the development of training and/or management materials and activities to support new processes and procedures.
• Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
• Participates in special projects and performs other duties as assigned.

AIRelated Responsibilities Include:

• Applying a processfirst lens to identify tasks and decision points where AI automation or low/nocode tools may improve efficiency quality or cycle time.
• Supporting Human AI workflow design clearly distinguishing where human expertise is essential versus where AI can assist or automate steps.
• Partnering with technical teams to translate redesigned processes into clear welldefined requirements for AIenabled MVPs without owning model development or engineering.
• Defining and tracking outcomebased metrics (e.g. time saved error reduction adoption risk mitigation) to evaluate the effectiveness of AIenabled process improvements.
• Supporting adoption training and sustainment of AIenabled processes in alignment with enterprise governance risk and compliance expectations.

Qualifications:

• Minimum of five years related work experience with progressive responsibility required.
• Experience in IT type projects or technical environment preferred
• Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred.
• Process improvement certification (i.e. McKinsey Lean training Six Sigma certification DIMAC) required.

• Ability to lead end-to-end improvement projects foster stakeholder engagement and drive sustainable change through structured methodologies and influence.
• Prior experience in consulting services professional services or management consulting environments is highly preferred.

Nice-to-Have:

• Process mapping stakeholder analysis change enablement communication planning data-driven decision making and familiarity with enterprise tools for documentation and collaboration.
• Strong analytical project management and interpersonal skills are required to support cross-functional initiatives.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.