HR Process Documentation Specialist

The HR Process Documentation Specialist is responsible for creating maintaining and continuously improving clear user-focused documentation that enables consistent and compliant execution of HR processes. This role partners closely with HR and cross-functional teams to translate process changes into practical materials including SOPs checklists job aids and audit-ready documentation to support operational excellence standardization and end-user adoption across the organization. This role will have a key focus on configurations and process updates for integration combined processes to support end-user adoption.

Key Responsibilities:

• Translate HR processes policy updates and system-related changes into clear practical and easy-to-follow documentation.
• Develop and maintain SOPs job aids process checklists training materials and end-user guides.
• Update documentation to reflect changes in UKG People Assist (HR ticketing system) and related modules
• Partner with HR and system teams to gather requirements and confirm accuracy of documented processes
• Ensure documentation follows established templates standards and governance requirements
• Support training efforts by preparing materials and assisting with end-user readiness
• Review and revise existing documentation to improve clarity usability and consistency
• Track and manage documentation updates to ensure materials remain current and accessible
• Assist in identifying gaps or inconsistencies in HR processes and escalate for resolution
• Support the creation of audit support materials and how-to guides for key compliance-related activities

Required Qualifications:

• 35 years of experience in HR operations HR systems business process documentation or a related role
• Experience creating SOPs job aids and training materials for business or system processes
• Familiarity with HRIS platforms (UKG preferred) and/or HR service management tools (e.g. ticketing systems like People Assist ServiceNow etc.)
• Strong written communication skills with the ability to translate technical or complex processes into clear user-friendly documentation
• High attention to detail and ability to ensure accuracy and consistency across materials
• Experience working with cross-functional teams (HR IT Operations)
• Proficiency in Microsoft Office (Word PowerPoint Excel) or similar documentation tools

Preferred Qualifications (Optional):

• Experience supporting HR system implementations for organizations undergoing growth transformation.
• Knowledge of HR processes (e.g. onboarding employee lifecycle case management)
• Familiarity with documentation standards process mapping or governance frameworks
• Experience with content management or knowledge base tools

EOE