Senior Account Manger

Senior Account Manager

Who We Are:

Were in the business of creating meaningful connections. We build strong relationships with clients to understand their company culture and dynamics enabling us to help them achieve their business objectives through strategic custom merch. We transform our clients events and projects by finding and customizing quality promotional products that meet their style budget and timeline requirements.

The Opportunity

Were looking for a relationship-focused Senior Account Manager to support one of our sales reps and manage daily communication with clients support the sales process and ensure projects are delivered on time and on budget. This role is ideal for someone who thrives in a fast-paced environment is detail-oriented and is passionate about client service.

What Youll Do

Manage daily communication with clients and your sales rep via email and phone

Field project requirements from your sales rep clients and other team members

Identify available promotional products and create client presentations including product images details pricing and shipping costs

Gather necessary logo and artwork files for projects

Enter order details into our order management system

Submit orders to vendors and coordinate vendor artwork signoff

Track product production shipping and delivery

Handle issue resolution escalating for help when necessary

Foster and maintain client relationships to ensure were meeting their needs

What Makes You a Great Fit

You have a client-focused mindset and ensure clients are well taken care of

You maintain a positive and optimistic attitude and contribute to a happy workplace

You are growth-minded and strive to master the Senior Account Manager role

You possess excellent written and verbal communication skills

You are proactive and take initiative in learning the business You demonstrate strong time management and multitasking skills

You have a passion for the promotional products industry and follow trends

Qualifications That Set You Up for Success

2 years of sales customer service or client account management experience in the

promotional product industry

Proficiency with Microsoft Office OR Google G Suite office productivity programs

Bachelors degree (or 5 years of experience in sales customer service or account

management)

Experience in working in a CRM or order management platform (preferably Commonsku)

How Well Measure Success Together

Your success will be measured through:

On-time and on-budget project delivery

Accuracy and thoroughness of order management

Contribution to overall sales growth

Ability to resolve client issues effectively

This role offers the chance to work with a dynamic team manage exciting client projects and grow your expertise in the promotional products industry. Youll have the opportunity to directly impact client success while enjoying a positive and supportive work environment.