Senior Account Manager

Company overview:

TraceLink is the worlds largest Agentic Business Network enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once OPUS platform TraceLink links more than 300000 network participants enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients today Tracelink has 5 global offices over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.

Role Overview

The Senior Account Manager is responsible for owning retaining and expanding a portfolio of TraceLink Enterprise customers within an assigned territory. This role is accountable for driving net revenue growth through renewals upsell and expansion by executing TraceLinks enterprise sales methodology value framework and defined sales process.

You will operate as a trusted advisor to Csuite and senior business leaders aligning customer strategic priorities to TraceLinks solutions and differentiated value. Success in this role requires strong account planning disciplined opportunity management and close collaboration with Marketing Business Development (SDR) and Solutions Consulting.

Responsibilities:

Account Ownership & Growth Strategy

• Own a defined portfolio of Enterprise accounts with full accountability for retention expansion and revenue growth

• Develop and execute accountlevel growth strategies aligned with customer business objectives TraceLinks value framework and regional sales priorities

• Build and maintain trusted executive relationships with economic buyers decisionmakers and key influencers

• Act as the primary point of contact and quarterback for the customer relationship

Sales Methodology & Process Execution

• Lead opportunities through TraceLinks endtoend enterprise sales process from discovery to close

• Conduct customercentric discovery to identify business problems value drivers and success criteria

• Translate customer needs into clear valuebased proposals tied to measurable outcomes

• Partner with Solutions Consultants to deliver compelling valueled demonstrations and presentations

• Drive effective deal qualification opportunity progression forecasting and close plans

Renewals Expansion & Retention

• Proactively manage renewals and contract extensions ensuring high retention rates

• Identify and execute upsell and crosssell opportunities within existing accounts

• Address customer risks requests and escalations in partnership with Customer Success and Support

• Ensure customers realize and articulate ongoing value from TraceLink solutions

Demand Generation & Pipeline Management

• Create and execute a Demand Generation plan for your account base in collaboration with SDRs and Marketing

• Actively participate in and lead targeted outbound and inbound demand generation activities

• Maintain a healthy wellqualified pipeline aligned to quarterly and annual revenue targets

• Accurately manage and document pipeline opportunities and forecasts in Salesforce

Collaboration & Feedback Loop

• Work crossfunctionally with Sales Marketing SDRs Solutions Consulting and Customer Success

• Share customer insights market feedback and competitive intelligence with internal stakeholders

• Contribute to continuous improvement of TraceLinks sales strategy and execution

What Success Looks Like

• Consistent achievement (or overachievement) of quarterly and annual revenue targets

• High customer retention and expansion rates

• Strong forecast accuracy and pipeline hygiene

• Clear evidence of valuebased selling and executivelevel engagement

• Trusted internal collaborator and external customer partner

Qualifications

Experience & Skills

• 6 years of B2B sales experience preferably in Enterprise SaaS or Cloud software

• Proven success managing complex multistakeholder sales cycles

• Demonstrated experience executing a structured sales methodology across the full sales lifecycle

• Strong ability to conduct valuebased discovery handle objections and close enterprise deals

• Experience owning renewals and expansion within existing customer accounts

• Proficiency with CRM tools such as Salesforce

Business & Communication

• Strong business acumen with the ability to engage credibly at executive level

• Excellent verbal written and presentation skills

• Fluency in English required; additional European languages strongly preferred

Attributes

• Highly proactive selfdriven and resultsoriented

• Comfortable working autonomously within a fastpaced evolving environment

• Teamoriented mindset with strong collaboration skills

• Customerfirst mentality with a focus on longterm value creation

Total compensation for the role includes base pay ranging from $ 136307.00 - $ 166961.03 USD significant variable and a generous benefits package.

We welcome applications from candidates outside the area. For candidates requiring a move we offer a relocation package.

Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .