Nonstudent Student Support Specialist
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Job Location:
Winston Salem, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Registrars Office Receptionist serves as the primary point of contact for students faculty staff and visitors providing professional and courteous support while ensuring the efficient operation of the office. This role is responsible for managing front-line inquiries assisting with transcript processing handling appointment queues through Qless and processing TDNext tickets. The receptionist also provides phone support operates office equipment and performs basic administrative tasks using Microsoft Office and student information systems. The ideal candidate demonstrates strong confidentiality and professionalism in all interactions. Responsibilities Include: Greeting and Assisting Visitors: Serves as the first point of contact for students faculty staff and external visitors providing clear and courteous guidance. Phone and Email Correspondence: Answer multi-line phones respond to inquiries and direct calls or messages to appropriate office personnel efficiently. Information Dissemination: Provide accurate information regarding office procedures academic policies deadlines and required forms ensuring clarity and consistency. Internal Communication: Coordinate with other university departments to relay messages share updates or facilitate administrative processes. Documentation of Requests: Record inquiries complaints or requests accurately and communicate them to the relevant staff for resolution. Professional Representation: Maintain a professional tone and demeanor in all communications supporting a positive image of the Registrar Office. Front-Line Support & Customer Service Serves as the first point of contact for students faculty staff and visitors. Answer and route incoming calls via a multi-line phone system professionally and efficiently. Provide guidance and information regarding Registrars Office procedures forms and academic records. Manage student appointments and waiting in queues using Qless . Technical & Administrative Duties Process transcript requests and other official student records accurately and confidentially. Handle TDNext ticketing processing including entering tracking and following up on support requests. Operate office equipment such as copiers scanners and printers. Perform basic computer tasks using Microsoft Office Suite and relevant student information systems. Problem-Solving & Support Identify and resolve routine student and visitor issues promptly Escalate complex problems or technical issues to appropriate staff. Provide feedback to improve office procedures and student service efficiency.
Preferred Years Experience Skills Training Education
Associate or bachelors degree in business administration higher education or a related field. Two (2) or more years of experience in a registrar academic affairs or higher education setting. Experience working wit student information systems (e.g. Banner People Soft or similar platforms). Knowledge of academic policies records management practices and FERPA regulations. Demonstrated ability to manage high-volume front-desk operations in a fast-paced environment. Strong organizational skills with the ability to prioritize tasks and provide excellent customer service to visitors students faculty and staff.
The Registrars Office Receptionist serves as the primary point of contact for students faculty staff and visitors providing professional and courteous support while ensuring the efficient operation of the office. This role is responsible for managing front-line inquiries assisting with transcript processing handling appointment queues through Qless and processing TDNext tickets. The receptionist also provides phone support operates office equipment and performs basic administrative tasks using Microsoft Office and student information systems. The ideal candidate demonstrates strong confidentiality and professionalism in all interactions. Responsibilities Include: Greeting and Assisting Visitors: Serves as the first point of contact for students faculty staff and external visitors providing clear and courteous guidance. Phone and Email Correspondence: Answer multi-line phones respond to inquiries and direct calls or messages to appropriate office personnel efficiently. Information Dissemination: Provide accurate information regarding office procedures academic policies deadlines and required forms ensuring clarity and consistency. Internal Communication: Coordinate with other university departments to relay messages share updates or facilitate administrative processes. Documentation of Requests: Record inquiries complaints or requests accurately and communicate them to the relevant staff for resolution. Professional Representation: Maintain a professional tone and demeanor in all communications supporting a positive image of the Registrar Office. Front-Line Support & Customer Service Serves as the first point of contact for students faculty staff and visitors. Answer and route incoming calls via a multi-line phone system professionally and efficiently. Provide guidance and information regarding Registrars Office procedures forms and academic records. Manage student appointments and waiting in queues using Qless . Technical & Administrative Duties Process transcript requests and other official student records accurately and confidentially. Handle TDNext ticketing processing including entering tracking and following up on support requests. Operate office equipment such as copiers scanners and printers. Perform basic computer tasks using Microsoft Office Suite and relevant student information systems. Problem-Solving & Support Identify and resolve routine student and visitor issues promptly Escalate complex problems or technical issues to appropriate staff. Provide feedback to improve office procedures and student service efficiency.
Preferred Years Experience Skills Training Education
Associate or bachelors degree in business administration higher education or a related field. Two (2) or more years of experience in a registrar academic affairs or higher education setting. Experience working wit student information systems (e.g. Banner People Soft or similar platforms). Knowledge of academic policies records management practices and FERPA regulations. Demonstrated ability to manage high-volume front-desk operations in a fast-paced environment. Strong organizational skills with the ability to prioritize tasks and provide excellent customer service to visitors students faculty and staff.
Required Experience:
IC
