Lincoln of Memphis Business Development Coordinator (BDC)

Key Responsibilities

• Communications Management: Act as the central hub for all incoming service inquiries via phone email text and web chat.

• Strategic Scheduling: Utilize shop management software (e.g. Xtime Dealerware) to book appointments that optimize technician stall time and flow.

• Customer Retention: Conduct outbound warm calls to follow up on declined services overdue maintenance and manufacturer recalls to keep our clients vehicles safe and reliable.

• Lead Conversion: Transform digital leads and general inquiries into confirmed showroom or service drive arrivals through persistent and polite follow-up.

• Data Integrity: Maintain an accurate and clean customer database ensuring all contact information and vehicle history are up to date.

• Service Liaison: Provide basic status updates to customers and coordinate with Service Advisors to ensure a no-surprise hand-off when the customer arrives.

Qualifications & Skills

• Exceptional Communication: A professional phone presence and the ability to write clear concise emails and texts.

• Multi-Tasking Mastery: Ability to navigate multiple software screens and phone lines simultaneously in a fast-paced environment.

• Resilience & Persistence: A positive inner drive to meet outbound call volume targets and handle customer objections with grace.

• Technical Proficiency: Comfortable learning dealership CRM and DMS systems; prior experience with automotive scheduling software is a significant plus.

• Detail Oriented: Precision in data entry to ensure Service Advisors and Technicians have the correct information before the vehicle arrives.

Benefits

• Comprehensive Benefits: Including health dental vision and 401(k) options.

Why Join Us

The BDC is the heartbeat of our service operation. Unlike a traditional call center you are an integral part of the local team working directly with management to ensure the dealerships long-term growth and customer loyalty.