Veterans Affairs Coordinator

Agency

Department

Under general supervision this position is responsible for providing exceptional customer service to students/faculty/staff who phone-in and/or email inquiries; offer information regarding state and federal Veterans Affairs Educational Benefits. Requires the ability to process a high volume of data through various sources with the ability to analyze and anticipate complex issues. Requires attention to detail with a high degree of accuracy with routine and repetitive tasks.

Salary: $45000/annually

Responsibilities:

• Coordinates all services relating to Veterans Affairs educational benefits including recruitment registration certification and retention. Acting as a certifying official for VA Educational Benefits through VA Once. Requests proofs and distributes student-requested transcripts; produces official letters verifying student enrollment history; verifies official class grades and proof of residency in order to meet federal and/or state requirements.

• Monitors and completes documents required by the Regional and State Veterans Office for enrollment certification of V.A. students. Monitors and verifies veteran student enrollment and report to Veterans Administration (VA); ensures courses are not being repeated and are a part of the approved major program; monitors student progress and attendance. Advises veteran students and helps resolve pay and certification problems. Processes a high volume of data through various sources with the ability to analyze and anticipate complex issues. Demonstrates attention to detail with a high degree of accuracy with routine and repetitive tasks.

• Assists with the planning and execution of outreach events related to veterans education benefits resources and on-campus support. Assists in the presentation of workshops/orientations for students/ community/ faculty and staff over VA resources support student programming and guidelines. Helps provide guidance and coordination of on-campus programming for students in a wide range of topics in addition to VA benefits. Conducts peer program reviews and participates in association .Prepares written correspondence/reports such as letters to veterans and the VA with regards to the certification process policies and/or procedures. Assists with the presentation of workshops/orientation for students/community/faculty and staff over VA Education Benefits and guidelines/conference/workshops to identify best practices.

• Performs other duties as assigned. Any one position may not include all of the duties listed nor do the examples necessarily include all of the duties performed.

Required Education & Experience:

• Bachelors degree or higher in related field.

• Two (2) years of related experience in managing records student programs and/or working in information technology.

Knowledge Skills and Abilities:

• Ability to work effectively as a member of a team and establish and maintain cooperative working relationships with multicultural groups of faculty staff students and the public.

• Ability to work quickly accurately and independently in a fast-paced environment.

• Ability to assimilate from oral and written sources a broad knowledge of campus and external entities policies and procedures and apply them with consistency to individual situations.

• Ability to work cooperatively with others and provide excellent customer service to students employees and the community.

• Ability to multi task.

This position typically works Monday - Friday; 8:00 a.m. - 5:00 p.m. May include some weekend and evening hours.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.