Head of Projects Delivery

The role is strongly execution-driven with a focus on translating strategy into practical delivery ensuring structured project execution and driving measurable operational and commercial impact.

• Own and deliver a portfolio of AI digital and transformation projects aligned to strategic and operational priorities. Lead end-to-end project delivery including scoping business case development planning RAID management execution benefits tracking and closure.
• Ensure all initiatives are delivered on time within scope and within budget while maintaining a strong focus on outcomes and value realization. Translate digital and AI strategy into executable initiatives and work closely with technology and data teams to implement automation and intelligent solutions.
• Identify and drive opportunities for AI adoption process digitisation and workflow automation. Support the deployment of tools such as RPA AI/ML models and data-driven decision frameworks. Ensure solutions are scalable sustainable and embedded into day-to-day operations.
• Lead transformation and change initiatives across process improvement capability uplift and digital enablement. Drive adoption and ensure business readiness embedding continuous improvement and a digital-first mindset across teams.
• Establish and maintain robust governance frameworks ensuring consistency in project delivery reporting and tools. Proactively manage risks dependencies and cross-functional impacts across multiple initiatives.
• Act as a trusted advisor to senior stakeholders facilitating workshops decision-making forums and alignment sessions. Build strong collaborative relationships across business technology data and operational teams.
• Support capability building by coaching teams on project delivery digital adoption and benefits realization strengthening overall transformation delivery capability.

• Bachelors degree in Business Engineering Technology or a related field.
• Proven experience in project or programme management with a strong focus on digital transformation and change delivery. Experience delivering AI-enabled or data-driven initiatives including automation and process digitisation within operational or service-led environments.

• Strong project and programme management expertise with the ability to operate in complex delivery environments. Solid understanding of AI and digital transformation concepts with a practical approach to implementation.
• Experience working with automation data and digital tools alongside familiarity with methodologies such as Agile PRINCE2 or Lean. Ability to bridge the gap between business and technology with strong stakeholder engagement and communication skills.
• Highly results-driven with a focus on execution problem-solving and delivering measurable outcomes.

Collaboration with cross-functional teams including Operations Technology Data HR Finance and other support functions as well as external vendors and delivery partners where required.

Primarily office-based with some flexibility and occasional travel depending on project requirements.