Head of Payments Operations

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiProcessing we have over 130 talented employees around the world who all share some common traits: integrity a thirst to succeed a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiProcessing every day is action-packed and we expect you to bring your
return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As a Head of Payments Operations youll be responsible for owning and orchestrating every aspect of the withdrawal life cycle spanning operations processes projects reporting systems and cashflow management. You will ensure withdrawals are executed efficiently reliably and compliantly across all markets while driving continuous improvement operational scalability and bestinclass player experience. This role serves as the operational authority for withdrawals partnering closely with business stakeholders and external providers to maintain performance optimise processes and deliver strategic operational initiatives.

What youll be doing

As part of your role your responsibilities will include:

Own EndtoEnd Withdrawal Processes and Policies

• Define maintain and oversee withdrawal workflows across all payment methods and markets.

• Develop clear policies and guidelines to ensure compliance consistency and operational efficiency.

• Identify process gaps and implement changes to reduce friction risk and operational overhead.

• Partner with Compliance and Fraud functions to ensure withdrawal rules adhere to regulatory and risk frameworks.

Interact with Business Stakeholders

• Serve as the primary operational liaison between Payments Customer Operations Compliance Finance and Product teams.

• Manage relationships with thirdparty payment providers to ensure smooth withdrawal execution and issue resolution.

• Communicate strategic updates escalations and operational dependencies across internal teams.

• Collaborate crossfunctionally to support new market entries provider changes and feature launches.

Analyse Payments Data for Trends and Opportunities

• Use withdrawal and payment performance data to identify inefficiencies player friction points or risk signals.

• Work with BI and analytics teams to build dashboards automated reporting and KPI frameworks.

• Translate data trends into business cases for system enhancements or provider changes.

Maintain Cashflow

• Manage daily cashflow requirements across multiple PSPs banks and wallets.

• Ensure optimal balances for operational continuity while minimizing idle funds.

• Collaborate with Treasury and Finance to forecast needs and improve capital efficiency.

• Monitor settlement cycles payout velocities and funding delays to maintain accuracy and liquidity.

Present Updates Business Cases & Progress to Senior Leadership

• Regularly report operational performance risks SLAs and initiatives to senior stakeholders.

• Prepare and present structured business cases for resourcing process changes and tooling investments.

• Highlight rootcause insights improvement plans and longterm operational strategies.

• Influence leadership decisions by providing clear data-backed perspectives on operational priorities.

Drive Initiatives Evaluate Processes & Implement Improvements

• Lead operational projects focused on scalability automation compliance and efficiency.

• Continuously evaluate existing workflows tools and vendor capabilities to identify improvement opportunities.

• Partner with Product and Engineering to implement system enhancements automation layers and operational tools.

• Ensure new processes are thoroughly documented communicated and embedded across teams.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively

• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope

• Exceptional attention to detail ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

• Minimum 5 years experience in payments banking operations or transaction processing including oversight of daytoday operational activities.

• Demonstrated experience in risk operations managing payment routing deployment processes analytics and operational support environments.

• Handson experience with banking and card processing workflows including routing logic and operational troubleshooting.

• Ability to analyse operational performance data and support continuous improvement initiatives.

• Experience implementing or maintaining operational policies and compliancealigned procedures.

• Familiarity with risk management practices particularly those relating to fraudulent or highrisk transaction environment.

• Demonstrated ability to lead and manage multidisciplinary operations teams.

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets including odds calculation betting types and market trends

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Bachelors degree in one of the following: Finance Business Administration Economics or Accounting

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiProcessing and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meals

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 18 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!