Head of HR

Head of HR

Cape Town R90000 per month (Negotiable) 18 days leave

Reports to: MD of South Africa

About the Role

We are partnering with a global organisation operating across technology and BPO environments with a strong international footprint across Europe the UK and other global markets.

The Cape Town operation supports key functions across a fintech and BPO environment including customer support risk management compliance and technical operations working closely with global teams across product legal and delivery.

This is a hands-on HR leadership role not a purely strategic position. You will take full ownership of the South African HR function ensuring operational excellence while aligning with global HR structures.

Package & Benefits

• Salary: R90000 per month (Negotiable)

• Medical Aid Contribution: over and above

• Life and funeral cover

• 15 days leave increasing up to 25 days

• Flexible working environment (not clock-watchers)

• Full company equipment provided

Requirements

• Minimum 10 years HR experience including at least 3 years in a senior leadership role

• Relevant degree or equivalent qualification (HR Industrial Psychology or similar)

• Proven experience in BPO tech fintech or financial services environments

• Strong operational HR experience with the ability to execute not just strategise

• Solid experience in employee relations and South African labour law

• Experience managing and leading an HR team

• Exposure to global or multi-country business environments

• Strong commercial acumen and problem-solving ability

• Excellent communication and stakeholder management skills

• Ability to influence at senior level and operate under pressure

Why This Role

• High-impact role with real influence

• Direct exposure to international executive leadership

• Opportunity to shape and elevate an established HR function

• Fast-paced agile environment (not overly corporate)

Key Responsibilities

Operational HR

• Own and manage the full HR function locally

• Oversee HR operations policies processes and compliance

• Manage complex employee relations matters in line with SA labour law

• Support workforce planning and operational business needs

• Ensure HR systems reporting and processes are efficient and fit for purpose

Leadership & Team Management

• Lead and develop a team including HR Business Partners Talent Acquisition HR Operations and Office Management

• Drive performance accountability and continuous improvement

• Build on an existing HR function and elevate it further

Strategic & Global Alignment

• Align local HR practices with global standards

• Partner with international stakeholders and executive leadership

• Translate global strategy into practical local execution

• Support organisational design and growth initiatives

Stakeholder Management

• Engage and influence senior stakeholders including C-suite

• Simplify HR processes and communication across global teams

• Operate with a high degree of autonomy

Additional Information

• Workforce of approximately 300 employees across hybrid remote and on-site environments

• Reports into an international Chief People Officer

• Two-stage interview process with final interaction with global leadership

• Structured handover in place

If youre an experienced HR leader who thrives in a fast-paced operational environment and enjoys balancing strategy with execution wed love to hear from you.