Manager, Sales Operations

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Employees

At F5 our employees are valued and empowered collaborative and team-oriented innovative in their approach and passionate about their work. They are reliable trustworthy and open with a high level of integrity. They value diversity are inclusive and are committed to a global mindset.

Position Summary

The Manager Sales Operations APCJ is a strategic partner to the APCJ Renewal Sales organization responsible for enabling effective execution of renewal activities aligned with F5 policies and business objectives.

This role leads operational support for Renewal Sales across the region partnering with Field Sales Revenue Operations Finance and regional counterparts in AMER and EMEA to drive process improvement global alignment and consistent execution standards while accounting for regional nuances. It supports forecasting order execution and operational scale to enable renewal revenue retention and growth.

The role serves as the regional execution owner for the end-to-end renewal lifecycle ensuring alignment across multiple systems to deliver a clear accurate and reliable view of revenue at risk and in motion.

This position requires a critical thinker and problem solver who leverages data systems automation and AI-enabled tools to improve decision-making execution quality and operational scale.

Primary Responsibilities

• Uphold F5s Business Code of Ethics and report any violations of company policies
• Lead day-to-day Sales Operations activities across the APCJ region ensuring alignment with F5 policies processes and Renewal Sales objectives including contract coverage renewal timing and revenue retention
• Partner with APCJ and Renewal Sales leadership to support business planning operational priorities forecasting and execution
• Oversee validation and processing of purchase orders ensuring alignment to renewal contracts entitlements and pricing to support accurate booking and revenue attribution
• Partner with Sales Operations and Renewal Operations counterparts in AMER and EMEA to drive global alignment consistent execution standards and adoption of standard operating procedures while managing regional complexity
• Manage and monitor regional sales programs processes and initiatives ensuring consistent execution across the renewal lifecycle including opportunity load distribution validation quoting and order readiness
• Provide communication training and enablement to Renewal Sales teams on tools processes policies and execution standards
• Analyze operational data and sales metrics to identify trends risks and opportunities including reconciliation of expiring ARR with pipeline to identify revenue risk and coverage gaps
• Develop and maintain reporting dashboards and business reviews to provide visibility into key metrics including Renewal Rate GRR/NRR price realization cycle time and pipeline health
• Drive process improvements standardization and reduction of manual effort across renewal workflows including distributor and country-specific variations
• Coach and mentor Sales Operations team members to operate as execution owners rather than transactional support resources
• Perform other related duties and special projects as assigned

Qualifications Knowledge Skills and Abilities

• 5 years of experience in Sales Operations Renewal Operations Revenue Operations or a related function
• 5 years of experience leading people projects or regional programs
• Bachelors degree and/or equivalent relevant work experience
• Experience in a high-tech software SaaS cybersecurity or networking environment is highly desirable
• Strong understanding of sales and renewal processes including order administration quoting forecasting pipeline management expiring contract coverage renewal timing and revenue retention drivers
• Strong understanding of complex multi-system operating environments with the ability to connect process data and business impact across functions
• Advanced proficiency in Microsoft Office (Excel PowerPoint Word Outlook)
• Strong experience with Salesforce (SFDC); experience with Oracle ERP and contract systems (e.g. Oracle OKS) and reconciling contract and opportunity data is highly preferred
• Strong analytical critical thinking and problem-solving skills with the ability to assess ambiguity identify root causes evaluate tradeoffs and drive resolution tied to business outcomes
• Exceptional attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong project management and organizational skills with the ability to operate independently
• Proven ability to leverage tools systems data and automation including AI to improve efficiency decision-making and business outcomes while maintaining governance and accuracy
• Demonstrated ability to drive process improvement standardization and operational excellence across key business workflows
• Ability to work across global teams and drive alignment in processes and execution standards across regions (AMER EMEA APCJ)
• Passion for customer experience and delivering high-quality outcomes

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .