CRM Marketing Coordinator

Introduction

As Ask & Emblas CRM Marketing Coordinator you will support the execution of customer engagement and retention initiatives. You will assist in managing customer data helping launch campaigns and ensuring smooth day-to-day operations within the CRM function. This role focuses on execution accuracy and learning best practices in CRM and lifecycle marketing.

What Youll Do

Customer Data Analysis & Reporting: Support the review of customer behavior purchase trends and engagement data. Assist in preparing reports and highlighting basic insights for the team.

Campaign Strategy & Execution: Assist in setting up launching and monitoring email and SMS campaigns. Ensure campaigns are executed accurately and on schedule.

Customer Segmentation & Personalization: Help build and maintain customer segments based on predefined criteria. Support personalization efforts by ensuring correct audience targeting.

CRM System Management: Maintain and update customer records within the CRM system. Perform routine checks to ensure data accuracy and completeness.

Process Optimization: Follow existing CRM workflows and support improvements as guided by senior team members.

System Integration & Automation: Assist in ensuring CRM tools and marketing platforms are working together smoothly for campaign execution.

User Training & Support: Provide basic support to team members using CRM tools and escalate issues when needed.

Customer Feedback & Insights: Help collect and organize customer feedback from campaigns surveys and other channels.

Compliance & Data Security: Handle customer data responsibly and follow established data privacy and compliance guidelines.

Who You Are

• 1 to 2 years of experience in marketing CRM or a related field is a plus but not required
• Basic familiarity with email or SMS marketing tools and CRM platforms is an advantage
• Comfortable working with data with strong attention to detail
• Organized and able to manage multiple tasks with guidance
• Clear communication skills and able to collaborate with cross-functional teams
• Willing to learn and grow within CRM and lifecycle marketing
• Open to fresh graduates with relevant coursework internships or projects in marketing business or related fields

About Ask & Embla and Ambi

Who We Are:

Ask & Embla is a rapidly growing jewelry brand born from alternative subcultures shaped by punk goth and music movements. Were based in Singapore with a collective following of more than 850000 across our social media channels. Our growth continues with the launch of Ambi our piercing-focused jewelry brand which carries the same spirit of self-expression as Ask & Embla.

As e-commerce brands we ship internationally to a diverse customer base and we are proud to be one of the leading brands worldwide in the alternative jewelry space. Were passionate about creating a company that brings out the best in everyone where individuals love to work and grow as a team. That means constantly learning building new things staying flexible about how and where we work and empowering each other to do the proudest work of our lives.

Ask & Embla and Ambi are led by an ex-Googler and ex-Amazonian supported by dozens of team members across multiple countries. Were building the foundation to expand into several business verticals beyond e-commerce while continuing our operations to fulfil thousands of orders each month.

Ready to Join Us

If youre a results-oriented professional who thrives in a fast-paced environment we encourage you to apply!

Learn More about Ask & Embla and Ambi:

Website - - - - - Work With Us

We learn and build fast together united not only by the purpose and passion of creating beautiful expressive and sustainably made jewelry but also by a community that celebrates freedom in self-expression. Everyone deserves to be fully themselves and our jewelry designs are contemporary emblems that let them do so with pride.

Job Details

Job Type:

Full-time

Expected hours: 40 per week

Pay:

From SGD 3500 per month

Benefits:

• Hybrid setup
• Health insurance
• Dental insurance
• Paid time-off
• Employee discounts
• Professional development opportunities

Schedule:

• Day shift

Location:

• Singapore - 115 KING GEORGES AVENUE Singapore 208561