eCommerce Officer
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
The officer ecommerce channels support is responsible for the ease in customer journey to a successful digital product uptake across self-service channels to increase transaction volume and revenue generation.
Essential Functions
- Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers.
- Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake.
- Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels.
- Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake.
- Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey.
- Review internal data (including customers competitors and the external environment) and uses this information to drive UX enhancement initiatives.
- Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans.
Qualifications :
- Minimum of University Degree
Experience Required
- 5 years experience in product management. Strong communication and interpersonal skills are crucial.
Additional Information :
Behavioural Competencies:
- Generating Ideas
- Providing Insights
- Adaptative
- Intuitive
- Collaborative
- Data intelligence
- Producing Output
- Creative
Technical Competencies:
- Data Driven Digital Marketing
- Risk Awareness
- Customer Understanding (Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Response Strategy
Remote Work :
No
Employment Type :
Full-time
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
