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Client Success Officer
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
8 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Client
Our client an education services company seeks to employ an Client Success officer.
Key Responsibilities:
- Coordinate the seamless onboarding of new clients from the sales team to operations ensuring all client information is accurately captured and documented.
- Create maintain and update digital client records student profiles and tracking systems to ensure information is current and accessible.
- Manage and coordinate schedules for tutoring sessions academic consultations and other client-related engagements.
- Monitor tutor availability allocate resources effectively and resolve scheduling conflicts on time.
- Coordinate classroom bookings virtual learning resources and make-up sessions to ensure uninterrupted service delivery.
- Serve as the primary point of contact for parents and clients addressing inquiries concerns and feedback professionally.
- Facilitate the timely distribution of progress reports attendance records examination notifications and other client communications.
- Support the management of the companys social media platforms by publishing approved content monitoring engagement and responding to general inquiries.
- Escalate complex client issues and service concerns to management when necessary.
- Provide executive administrative support including calendar management meeting coordination correspondence management and document preparation.
- Conduct quality assurance reviews of reports communications and administrative documentation to ensure accuracy and professionalism.
- Monitor tutor compliance with reporting requirements session notes and administrative procedures.
- Track service delivery standards and conduct periodic client satisfaction reviews to identify opportunities for improvement.
- Support operational efficiency initiatives and contribute to the continuous improvement of client service processes.
Requirements
- Bachelors degree in Business Administration Communications Education Management or a related field.
- Minimum of 24 years experience in a Client Success Executive Assistant Office Administration Customer Relations Operations Coordination or similar role.
- Experience working within an educational training professional services or client-focused environment is an advantage.
- Advanced proficiency in Google Workspace including Docs Sheets Slides Calendar and Drive.
- Practical knowledge of social media management particularly Instagram and LinkedIn.
- Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills with the ability to interact professionally with clients parents tutors and senior stakeholders.
- Strong attention to detail and commitment to maintaining accurate records and documentation.
- Ability to coordinate schedules manage deadlines and resolve operational issues efficiently.
- Strong problem-solving interpersonal and customer service skills.
- High level of professionalism discretion and confidentiality when handling sensitive information.
- Self-motivated proactive and capable of working independently in a fast-paced environment.
- Proficiency in Microsoft Office Suite and other administrative or scheduling tools is an added advantage.
- Demonstrated ability to maintain high service standards and foster positive client relationships.
Required Skills:
- Proven experience as an executive assistant personal assistant or similar role - Exceptional organizational and time-management skills - Proficient in multitasking and prioritising tasks effectively - Strong verbal and written communication abilities - Advanced proficiency in office software (Microsoft Office Google Suite etc.) - Ability to maintain confidentiality and handle sensitive information with discretion - Excellent interpersonal skills and professional demeanour - Flexibility and adaptability in a dynamic work environment - Prior experience in a healthcare or related field is advantageous - . or Equivalent - 1-year experience
