Estate Management Officer

1. Tenant Management

• Serve as the primary point of contact for tenant inquiries complaints and service requests.
• Ensure timely resolution of issues and escalate complex technical problems to the Facility Manager and technical team.
• Monitor tenant compliance with lease terms and building rules.

2. Lease & Documentation Administration

• Manage all freehold and leasehold documentation including lease agreements renewals and terminations.
• Maintain accurate records of tenancy schedules rent reviews and service charge obligations.

3. Revenue & Rent Collection

• Track and collect rent and service charge payments in line with lease agreements.
• Follow up on arrears and provide regular revenue performance reports to management.
• Support the Facility Manager in identifying occupancy opportunities to reduce vacancy downtime.

4. Maintenance Liaison

• Act as the bridge between tenants and the technical/maintenance team.
• Log maintenance requests communicate timelines to tenants and follow up until resolution.

5. Property Inspections & Compliance

• Conduct regular property inspections to ensure upkeep safety and compliance with organizational standards.
• Identify maintenance needs or breaches of lease conditions and report accordingly.

6. Reporting & Budget Support

• Prepare tenancy reports service charge reconciliations and revenue updates for management.
• Assist the Facility Manager in budget preparation and cost control initiatives.

• . in any Estate or Facility Management Related Course.
• . is an added advantage.
• 23 years in estate/property/facility management