Application Support Senior (Hybrid)

APPLICATION SUPPORTSENIOR(HYBRID LISBON)

Portuguese company hires for hybrid position

Location: LisbonPortugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid(on-site remote flexibility)

Language Requirements:English Fluent French Fluent

Seniority: Senior (6years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

About the Role

As a Senior Application Support Analyst you will beresponsible for ensuring the stability performance and reliability ofcritical applications supporting Risk and Treasury operations.

You will act as a key point of contact for userscombining technical expertise and functional knowledge to resolveincidents and improve overall service quality.

Key Responsibilities

• Provide daily support to Front Office (FO) and Middle Office (MO) users
• Troubleshoot issues and design workarounds to minimize business impact
• Perform first-level incident investigation and resolution
• Act as the main point of contact for user-related topics
• Coordinate with multiple teams to resolve cross-functional issues
• Understand business impacts and financial workflows
• Continuously improve service quality and operational efficiency

Technical Skills

• Databases: SQL Server Oracle Sybase
• Knowledge of financial products (Derivatives Money Market)
• Monitoring tools: Kibana Grafana (plus)
• Experience with ticketing tools (ServiceNow or similar)
• Strong understanding of production support environments

What Makes You Stand Out

• Experience in financial services / trading / risk systems
• Ability to bridge technical and business teams
• Strong focus on incident management and service reliability
• Experience in high-pressure mission-critical environments

Soft Skills

• Excellent communication and stakeholder management
• Strong problem-solving and analytical skills
• Ability to prioritize and manage incidents effectively
• Team player with a collaborative mindset
• Proactive approach and knowledge-sharing attitude

Keywords

Application Support Production Support SQL Server OracleSybase Financial Systems Risk Management Treasury ALM DerivativesIncident Management ServiceNow Kibana Grafana Hybrid Lisbon

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