Associate Field Service Engineer

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Summary:

To develop a high value customer centric service & repair strategies with MTHK commercial team;

To shape a robust framework for service and repair excellence for MTHK capital & tools and look into potential cost & efficiency improvement;

To provide foundational service & repair engineering (PM and CM) & technical support with customers and corresponding JJMT stakeholders

Key responsibilities:

Develop Customer Excellence & Service Strategies

Collaborate closely with commercial team shape a segmented service & contract strategy for MTHK capitals including but not limited to GEN11 Megadyne Monarch Dualto and Carto Capital

Understand customer unmet needs eventually look into profitability & cost structure risk and opportunities of JJMT servicing to define the right value proposition pricing contracting strategies and structure to support BUs growth.

Shape a Robust Service Processes

Shape a communication with global regional & local counterparts to develop service engineering plans and process that suits a local requirement and franchises need.

Compile and manage budgets related to maintenance activities exercising effective controls to optimize resource allocation and various capitals utilization.

Support Technical & Engineering Service

Supervise daily engineering/service processes including installation software upgrade preventive maintenance repair technical support and troubleshooting for a variety of energy and new-business capitals.

Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements

Ensure renewal of all mandatory license and certificates in a timely manner

Required Qualification

Bachelors Degree in an Engineering field

2 years experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related

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