JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role

This is a pivotal role responsible for:

The performance management reporting and analysis of the supply chain ensuring strong compliance with ISO 44001 this is the critical roadmap for establishing and managing collaborative relationships with suppliers (upstream) customers (downstream) partners (horizontal) and inter department or function (internal) to generate benefits for all parties.

Reporting into the Workplace Services Senior Business Partner this role will involve:

• Developing and managing collaborative partnering relationships with the clients suppliers across a designated UK region

• Working closely with the clients suppliers to help them resolve problems improve service quality and achieve cost savings

• Sharing best practice across the clients suppliers to improve the overall service the client receives

• Leading collaboration workshops and process review sessions within the designated UK region to unlock value and innovation across all the clients suppliers helping to maximise the benefits the client gains from its supply chain.

• Tapping into the clients digital platform to foster data-based decision-making with the clients suppliers

• Liaising closely within JLL with the local client and the local departments who occupy the buildings regarding supplier performance and service improvement programs

Leadership

• Support and lead the vision and strategy of the account plans through the development of strong supplier partnerships to ensure the client receives exceptional delivery

• Support the development of a structured consistent and robust SPM and SRM programme

• Understand the clients key business drivers and focus the team & the supply chain to ensure those priorities are aligned with Jones Lang LaSalle deliverables

Client/Stakeholder Management

• Manage relationship with key Client stakeholders and the supply chain partners within region to ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.

• Serves as single point of contact for Jones Lang LaSalles service delivery within region

• Accountable for the service delivery within the designated region to meet contractual obligations of Jones Lang LaSalle

• Develop and maintain a detailed understanding of the Clients business and key factors influencing their requirement for our services

Supplier Management

• Undertake a monthly assurance check of FM supplier contracts within region which assess services versus contract requirements and specifications including

• (a) 10% check of KPI scores reported by the FM Suppliers against the relevant source performance data

• (b) 100% check that all statutory mandatory and/or Departmental health and safety certification and required documentation has been provided in advance of supplier invoicing

• Audits to ensure suppliers are working in accordance with their contractual obligations.

• Develop and implement the Supply Chain audit strategy within region including statutory compliance; health and safety (including incident management); completion of works; environment and sustainability; permit to work; asbestos control.

• Drive client specific initiatives such as supply chain innovations sustainability efficiencies & best practices within region

• Provide internal benchmarking reports against price KPIs customer satisfaction surveys including a relative ranking of comparable suppliers.

• Provide external benchmarking summarising findings of pricing services added value and discrepancies between the SC contracts and the wider market offering.

• Preparing high quality papers reports and presentations for use with internal and external stakeholders

Performance Management & Reporting:

Provide and keep up to date a comprehensive repository/source of FM information that provides confidence of performance and the ability to compare and analyse performance across the FM Supply Chain within region.

Obtain and manage the information from FM Supply Chain parties on FM service performance control financial management and trend analysis within region

Use the Digital Platform to enable effective business decision making robust performance monitoring and effective audit control.

Analyse performance information and identify pre-emptive actions to minimise/avoid faults and/or failures.

Advise on best practices in FM supply chain performance management monitoring and reporting trends and innovations

Provide routine and ad-hoc supplier performance reporting including monthly KPI reports financial reports customer satisfaction reports contract risk reports etc.

Performance Analysis

Provide monthly supplier performance statistics and trend analysis within region

Analyse supply chain performance via a Digital Platform to identify areas of performance issues and correct them before KPIs are failed

Monitor and manage supplier performance outcomes to rectify where service standards are below expectations

Provide reports and analysis of each FM Service within region

Co-Ordinate and chair monthly performance meetings for each FM Supplier within region

Sound like you To apply you need to be able to demonstrate the following skills and experience:

• 5-10 years experience of Supplier Relationship Management and/ or Facilities Management role or similar within the UK and across multiple service lines is essential

• Proven track-record in UK corporate or public sector facilities portfolios with the operational analytical & interpersonal skills required to effectively build and manage collaborative relationships with supply chain partners.

• Proven ability to facilitate strategic supplier relationships and work with senior business executives

• A very strong communicator with excellent management skills who is well organised commercially astute and motivated.

• Positive can-do solution-orientated with a talent for getting things done

• Organisational awareness and strategic thinking leadership people management management of projects and other resources

• Strong numerical analytical and commercial management skills

• Excellent ability to work with large amounts of data and build reports to frame key issues clearly and concisely

• Strong Microsoft Excel and PowerPoint skills

• Extensive experience working with facilities management CAFM systems and using CAFM data to generate insights which translate into supplier actions plans

• Fluent in English additional language preferred but not mandatory

• A proven track record of success in a similar position

• Essential deep understanding of IFM services and supplier environment

• Collaborative and influencing style with a focus on teamwork

• Proven ability to deliver results in challenging environments

• Expertise in FM operations with demonstrated ability to manage change

• Ability to sell and present initiatives and/or new ideas

• Ability to work in a fast-paced environment with strict timelines managing multiple deadlines simultaneously

Qualifications desirable

Degree in Supply Chain Facilities Management or an Engineering discipline preferred.

What you can expect from us

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.