LDS EMEA South West Service Manager

Job summary

The LDS EMEA South West Service Manager is responsible for LDS service and support coordination in EMEA (Europe Middle East and Africa) South West region including Field Service Engineer utilization process implementation health & safety improvements cost optimization and spare part availability. The role will be based in one of the main LDS Service countries in that region: UK France or Spain.

Responsibilities

• Coordinate LDS Field Service activities in EMEA South West region

• Implementation and development of Global LDS Customer Service processes procedures and documentation

• LDS EMEA South West service team training and development

• LDS service cost and quality optimization

• Close cooperation with LDS Sales engineers and other departments

• Increase the Health and Safety focus with the aim of highest standards

• Assist field service and technical support teams

• Handle customer escalations

• Develop and instill a positive and productive working culture

• Be available for travel to other internal and also customer locations globally

• Work with logistics and spare part manager to improve spare part availability

• Drives service sales

• To collaborate with other managers to improve and optimize core business processes

Qualifications & skills

• Great communication skills and fluent in English

• Strong team player and leader able to achieve objectives through a team

• Customer focused with a consistent view towards customer value

• Apprenticeship in mechanical engineering electronics or electrical engineering or equivalent work experience

• On-the-job experience in instrument repair

• Good (LDS) vibration test system knowledge or 1 years of experience in leading service teams

Desirable

• (Service) sales experience

• Good knowledge of Microsoft tools

• Proven experience of arranging suitable external training and planning and executing effective on-the-job training for technical staff

• Spanish or French language skills

Personal Attributes

• Self-motivated able to work independently

• Critical thinking and problem solving skills

• Strong analytical skills

• Ability to influence and motivate others

• Stress tolerance

• Multicultural experience

• Customer satisfaction focused

We Offer

At HBK we believe in freedom with responsibility enabling a healthy work-life balance and continuous professional development. You will join an international team in an innovative and enjoyable working environment.

About HBK

On January 1 2019 Brüel & Kjær and HBM merged to form HBK (Hottinger Brüel & Kjær). With over 3500 employees worldwide production facilities in Denmark Germany the UK the USA China and Portugal and a presence in 80 countries HBK is a global leader in test and measurement solutions. Learn more at .