Field Service Engineer Telecom Data Center Solutions

The Field Service Engineer is responsible for the preparation and carrying out of commissioning service maintenance testing and fault diagnosis of Delta Critical Infrastructure systems and associated batteries in accordance with customer requirements and applicable procedures at different sites within the UK and Ireland.

Key Responsibilities

• Carry out servicing and maintenance on all systems and equipment delivered by Delta including batteries.
• Carry out live working procedures
• Complete service reports other current forms and obligations according to applicable procedure.
• Update CRM system with work results
• Provide 24/7 technical support and emergency service on rotation basis.
• Answer the technical support phone/mail box during assigned schedule responds to customers issues over the phone and troubleshoots and/or researches technical issues through to resolution. Escalates critical issues or technical issues according to applicable procedures when unable to resolve. Logs all calls with detailed information according to procedure
• Provide on-site technical support at customers locations on installed system/products.
• Contribute to constantly increase own and the rest of the service department knowledge and experience in form of self-training. Recommend/attend different system and product courses or other necessary training for authorisation and safety related to profession etc.
• Working with customer third party contractors and other departments within Eltek to ensure project installation and system/product quality is maintained.

Qualifications :

• Degree or ONC in Electrical/Electronic Engineering or related field
• 3-5 years experience as a Service Technician/Engineer (e.g. power electronics UPS or similar)
• Knowledge of DC Power AC UPS systems and critical infrastructure equipment (including batteries) is an advantage
• Strong communication and customer-facing skills
• Good planning organization and time management skills
• Analytical mindset with strong troubleshooting skills
• Service-oriented proactive and team-focused
• Knowledge of health & safety and quality standards
• Fluent in English
• Full driving license required
• Willingness to travel extensively including overnight stays

Remote Work :

No

Employment Type :

Full-time