Service Designer

Were looking for a strategic systems-minded Service Designer to join our growing design capability. As a service designer you will work at the intersection of analysis and design to shape and deliver services that work for clients and their users.  

Accessible efficient good services dont just happen; they are designed. We are looking for a service designer who can evaluate current states (such as existing services business ecosystems policy and operational realities) in order to co-design evidence-based solutions with multidisciplinary teams and stakeholders.  

Youll collaborate closely with content designers interaction designers product managers user researchers business analysts and technical leads. Youll help shape service visions facilitate workshops and define the structures processes and journeys that underpin great services.

Typical projects

You will work on a range of high-profile digital transformation projects which could be in a range of sectors including education training social care or the criminal justice system. Service Designers at V1 work across the full service lifecycle from discovery through to live working to improve existing services or designing new ones from scratch. 

Examples of the projects you could be working on include developing new services to:  

• Enable people in prison to receive better and more tailored education and training.  

• Help local authorities carry out skills assessments on social workers.  

• Share sensitive information about children between multiple agencies.  

• Support teachers with their professional development.

• Reducing administrative burden of schools and teachers  

• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards  

• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately 

Qualifications :

Were particularly interested in people who:

• Can simplify complexity are able to cut through the noise from disparate analysis to identify key insights impacts and next steps 

• Are comfortable working in ambiguity and helping teams find direction 

• Confident working within agile multidisciplinary teamsand using tools like Miro and Lucid with basic level of Figma 

• Have experience working to the Service Standard or within the public sector is desirable but not essential 

• Think beyond the immediate problems and realities to design services that are sustainable strategic and future-proof  

• Can plan and lead effective workshops co-creating solutions as one team and building trusted respectful partnerships 

• Have excellent communication skills able to adapt information to different audiences and mediums  

• Can define and visualise concepts and complex systems clearly for shared understanding and decision making 

• Knowledge of key service design artifacts and principles (service blueprints journey maps or ecosystem diagrams etc) desirable but not necessary 

• Like to work collaboratively and are ready to learn from others skillsets and viewpoints 

Additional Information :

We implement UCD values into our ways of working and lead with kindness empathy and curiosity. We believe good teams are built on trust psychological safety and shared purpose. Were committed to creating a no-blame culture where people support each other take pride in their work and lift each other up. We value strong team bonds just as much as strong outcomes. We actively welcome diversity of background identity experience and thought. Youll be supported to show up as yourself contribute fully and grow your career in a way that works for you.

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability:

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version 1 is an equal opportunities employer.
 
We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring.
 
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact one of the talent team at Version 1. We will consider all requests carefully respectfully and confidentially.

#LI-AS1 #LI-Hybrid

Remote Work :

No

Employment Type :

Full-time