IT Support Officer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
3 months contract with a local authority
Job Purpose
- The IT Support Officer provides firstline technical support across the Councils Digital Data and Technology services. The role supports hardware and software operations assists with commissioning and decommissioning equipment troubleshoots technical issues and delivers highquality customer service to users. Working closely with the Technical Analyst the postholder plays a key role in maintaining reliable IT services and supporting the councils transition to the latest cloud technologies
Key Duties/Accountabilities
- Provide firstline IT support to council staff delivering a professional and customerfocused Technical Service Desk service.
- Troubleshoot and resolve a variety of IT issues escalating to Technical Analysts when required.
- Support daytoday digital operations to maintain stable and effective IT services
Essential Experience Required
- Experience working in IT support service desk or technical support roles (desirable).
- Experience troubleshooting Microsoft technologies and supporting hardware/software.
- Experience working in a customerfocused IT environment.
Essential Qualifications Required
- Strong working knowledge of Microsoft technologies.
Additional information to note
- Working hours: 37 hours per week.
- Due to the nature of this role the successful candidate will be required to work on-site only.
- Working Location: Launchpad Airport Business Park Cherry Orchard Way Rochford SS4 1YH
- We work on Bi weekly payment schedule
The role closes on 15th April 2026 apply ASAP.
Required Skills:
The IT Support Officer provides firstline technical support across the Councils Digital Data and Technology services
Required Education:
The IT Support Officer provides firstline technical support across the Councils Digital Data and Technology services
